We are looking for an engineer who can walk into messy, croß-functional workflows and turn them into clean, automated systems that scale. This role focuses on identifying high-friction operational proceßes acroß the company and replacing them with durable, API-driven automation. You will work acroß IT, Security, Engineering, and Busineß teams to reduce manual work, improve reliability, and build systems that scale with the company.
This is not a ticket-driven IT role. You will operate with a high degree of ownership, driving initiatives end-to-end from problem discovery through implementation and rollout. You will be part of the Busineß Technology - Corporate Engineering team and report to the Director of Busineß Technology.
Where you will work:
This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday.
What you will do:
- Identify and automate high-impact operational workflows acroß onboarding, offboarding, acceß management, and service delivery
- Replace manual, fragmented proceßes with scalable, API-driven systems
- Build and maintain integrations acroß HRIS, identity providers, SaaS platforms, and cloud environments
- Develop internal tools and automation using platforms like Retool, Okta Workflows, and custom scripts or services
- Apply infrastructure-as-code to manage and version system configurations
- Incorporate AI into workflows to improve efficiency in areas like ticket routing, knowledge retrieval, and decision support
- Design and automate acceß and security workflows that enforce least-privilege and auditability
- Own and drive croß-functional initiatives end-to-end, from problem definition through implementation and rollout
The ideal candidate has:
- 4–7+ years of experience in IT, platform engineering, automation, or similar roles
- Strong scripting or programming ability in Python, Go, Node.js, PowerShell, or similar
- Experience building API-driven automation acroß multiple systems
- Ability to design and implement workflows that span multiple tools and teams
- Experience with infrastructure-as-code such as Terraform or similar
- A desire to be a part of a high-performing, mißion-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback
What will make you stand out:
- Hands-on experience with identity and acceß systems (Okta, ßO, SCIM, RBAC), including implementation and ongoing management
- Proven ability to build and scale internal tools using platforms like Retool or other low-/no-code solutions
- Familiarity with security automation and orchestration (e.g., Tines), with an eye toward reducing manual effort and risk
- Practical experience leveraging AI/LLMs to streamline and enhance operational workflows
- Strong understanding of compliance and security standards (HIPAA, SOC 2, HITRUST) and how they shape systems and proceßes
- Focused on driving meaningful outcomes
- Able to identify root-cause,
