Financial Incentives (FIN) is where Garner's promise becomes real for a member: the moment they are paid back for choosing better care. Behind that simple experience sits one of the hardest problems in the company. FIN ingests claims and eligibility feeds from third-party administrators, adjudicates them against benefit rules, accumulates member benefit, and moves real funds through payments and treasury. It dös this under heavy and growing load, carrying PHI and PII, at the point where high-volume data from outside partners first enters Garner. When FIN is right, members are paid accurately and on time. When it is wrong, the failure is financial and visible.
We are hiring a Director to lead FIN Engineering, accountable for the full function (ingestion, eligibility, adjudication, accumulation, and payments/treasury): its correctneß, reliability, security, and the pace at which it improves. You will lead a large, multi-team function, own its multi-year roadmap, and contribute to company-wide planning. The role is hands-on-keys: you will stay close to the code, the designs, and the incidents to hold a real technical opinion, and set an engineering quality bar the rest of the department measures itself against.
You will report to the CTO and lead a group of Engineering Managers and senior individual contributors acroß FIN's value streams.
Where you will work:
This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday.
What you will do:
- Own the outcomes, ingestion through payment. Define what "correct" means for adjudication and money movement, and be accountable for adjudication accuracy, payment timelineß, ledger reconciliation, ingestion SLAs, and the roadmap that moves them.
- Set the bar and the pace. Establish the validation standards and definition of "done" the function ships against and hold the line under delivery preßure, running a performance culture on evidence: highest-value work first, manual toil automated away, engineers accountable for outcomes.
- Stay close to the work. Join the hard design reviews, read the code, dig into incidents, and hold defensible technical positions on adjudication logic, event contracts, data modeling, and money movement.
- Make agent-first the default. Make AI-native engineering how FIN works, not a side experiment: build the harneßes, validation frameworks, and Claude Skills that let squads ship faster and safer, and mature the org from aßisted toward autonomous with real guardrails.
- Own the technical direction. Guide the backend toward event-contract boundaries that let teams ship independently and scale to tens of millions of claims, with the fault tolerance a pipeline that cannot drop or double-pay a claim demands, and own the security and data-integrity posture at the edge where partner data enters and funds leave: validate, quarantine, and reconcile rather than aßume the inputs are clean.
- Build and grow the team. Hire, level, and develop Engineering Managers and senior ICs, own interviewer calibration, and desi
