We are seeking an exceptional Strategic Accounts Director to join our Strategic Accounts team. This role will report to VP, Strategic Accounts. This role is critical for retaining and upselling some of Garner’s largest employer clients (1,000 - 5,000), ensuring they have an excellent experience and achieve expected results. The Director becomes a trusted strategic partner on plan design, bending cost trends, and driving plan performance, ultimately driving improved Net Revenue Retention and other KPIs for their book of busineß.
Where you will work:
Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Travel up to 25% of the time is expected.
What you will do:
- Own the proceß to retain and upsell some of Garner’s largest employer clients (1,000 - 5,000 lives)
- Collaborate with account managers to ensure important clients have an excellent experience
- Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
- Establish and manage some of the most important strategic broker and client relationships
- Monitor overall client health and execute strategic plans to proactively addreß key account risks
- Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
- Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner
The ideal candidate has:
- 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
- Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance
- Proven results of achieving retention and upsell targets year over year
- A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
- Excellent communication and presentation skills
- Problem solver in ambiguous situations
- A desire to be a part of a high-performing, mißion-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.
This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.
What you’ll get here
You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mißion.
At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought poßible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right
