Customer Success Manager Oncology

remote-job.net Job Summary: 💶 Salary: not specified ⏰ Weekly working hours: full-time 🔍 Recommended experience: Senior 🎓 Recommended education: Bachelor, preferred Master in Life Sciences or Healthcare Administration 📋 Key responsibilities: Overseeing sample management for oncology service providers. Collaborating with interdisciplinary teams to ensure smooth transitions. Eliminating onboarding bottlenecks and optimizing operational processes. ✅ Key requirements: Bachelor’s or Master’s degree, preferably in a bioscientific field. At least 3 years of experience in a customer-facing or clinical role within the genomics or medical field. Knowledge of data analysis tools and understanding of clinical workflows. 🏭 Industry: Healthcare About the company Natera™ is a global leader in the field of cell-free DNA testing (cfDNA) focused on oncology, women's health, and organ health. Our goal is to make personalized genetic testing and diagnostics a standard in healthcare to protect health and enable earlier and more targeted interventions for a longer, healthier life. The Natera team consists of highly dedicated statisticians, geneticists, physicians, laboratory scientists, business experts, software engineers, and many other professionals from top institutions who are deeply committed to our mission and each other. When you join Natera, you will work hard and grow quickly. Together with the best in the industry, you will be challenged and inspired and can be proud to be part of a company that is transforming the management of genetic diseases. Tasks Overseeing and managing the end-to-end sample lifecycle for new oncology service providers to ensure smooth operations. Collaborating with Medical Science Liaisons (MSLs), clinical trials, and sales to provide seamless and tailored support to new customers during their transition to Natera. Identifying and eliminating potential bottlenecks in the onboarding workflow and representing the interests of service providers in internal laboratory and clinical operations. Utilizing Snowflake and Salesforce to monitor incoming samples and communicate with service providers. Effectively communicating progress in onboarding, risks, and ROI assessments to the Oncology Business Unit leadership team. Requirements Required: Bachelor’s degree; preferred: advanced degree in life sciences or healthcare. At least 3 years of experience in customer success, clinical account management, or a service role within genomics or personalized medicine. Experience with data analysis tools (e.g., Snowflake, PowerBI, Tableau) and the ability to translate raw data into actionable insights. Strong knowledge in oncology and genomics; ability to discuss clinical workflows, including liquid biopsy or genetic testing. Excellent communication skills with a proactive approach and the ability to influence cross-functional teams without direct authority. Strong empathy with a focus on simplifying complex medical, regulatory, and operational requirements for clinicians. Experience simultaneously managing multiple high-profile client accounts in a fast-paced, interconnected environment. Benefits Competitive benefits with comprehensive medical, dental, vision, life, and disability insurance for eligible employees and their dependents. Free testing for Natera employees and their immediate families, along with fertility care-related benefits. Additional benefits: parental leave, 401k advantages, commuter subsidies, and more. Attractive employee referral program.