Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. As a Conversational Design Consultant, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end-users. You’ll lead the design workstream within major customer experience transformations, across both the voice and digital channels. As a core participant in our cross-functional project teams, you’ll be leading the client engagement on design, and working in partnership with our talented architecture, AI, and engineering teams to delight our customers. You will have the opportunity to: - Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation. - Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels. - Lead requirement gathering, ideation workshops, and client design sessions. - Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective. - Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions. - Create client-facing deliverables with a specialized focus on conversational interaction and experience. - Analyze interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations. - Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives. - Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users and positive outcomes for NeuraFlash clients. - Help drive project success criteria and reporting. Required Qualifications: - 3+ years of experience in design or business analysis work experience. - Customer-facing consulting experience. - Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar. - Adaptable to use different design tools as required. - Ability to collaborate within a cross-functional team to create rich end-user experiences. - Comfortable presenting design deliverables to business stakeholders. - Experience analyzing data to identify user behaviors and make design decisions. - Willing and able learner of new technologies (e.g., Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow). Preferred Skills: - Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems. - Experience designing conversational flows for text-based bots (e.g., web, Facebook Messenger, etc.). - Experience designing solutions to support the contact center or customer service, or a related environment. - Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions. - Experience with prompt writing and generative AI-powered platforms. - Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges. - Ability to tie outcomes to business value (return on investment) through storytelling. - Experience designing solutions which integrate with CRM, Contact Center, or Case Management solutions. - Awareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practices. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 to $266,300 USD Cleveland Annual Salary Range $87,400 to $213,000 USD Colorado Annual Salary Range $94,400 to $230,000 USD District of Columbia Annual Salary Range $100,500 to $245,000 USD Illinois Annual Salary Range $87,400 to $230,000 USD Maryland Annual Salary Range $94,400 to $230,000 USD Massachusetts Annual Salary Range $94,400 to $245,000 USD Minnesota Annual Salary Range $94,400 to $230,000 USD New York / New Jersey Annual Salary Range $87,400 to $266,300 USD
