Airline Customer Support Specialist

remote-job.net Job summary: 💶 Salary: not specified ⏰ Weekly working hours: Full-time 🔍 Recommended experience: not specified 🎓 Recommended education: not specified 📋 Key responsibilities: Provide customer service for a leading airline Handle customer inquiries and resolve issues Develop your career in the aviation industry ✅ Main requirements: Fluent English skills Strong communication and problem-solving abilities Customer service experience is a plus 🏭 Industry: Customer Service About the company: Sutherland is a global leader in Customer Experience Management. For over 37 years, we have enhanced customer interactions through innovative solutions, automation, and AI-powered services. With over 60,000 employees worldwide, Sutherland has been operating in Bulgaria since 2008, providing customer service and technical support in 20 languages from its offices in Sofia and Varna. Responsibilities Represent a leading airline Assist customers with inquiries and problem resolution Utilize and further develop your skills in the aviation and travel industry Requirements Fluent English skills (C1 level or higher) Excellent communication and problem-solving abilities Experience with airline reservation systems is a plus Customer service experience Experience in hospitality, reservation management, or aviation Strong attention to detail and customer-oriented approach Ability to work independently and remotely Flexibility in a dynamic, multicultural work environment Benefits Remote work option or work from offices in Sofia or Varna Full-time employment with flexible 24/7 shifts Long-term contract and stability 21 paid vacation days Health and life insurance Meal vouchers Ongoing training and career growth opportunities Friendly, supportive team and employee recognition programs