Customer Service Manager

remote-job.net Job Summary: 💶 Salary: Not disclosed ⏰ Weekly Working Hours: Full-time 🔍 Recommended Experience: Senior 🎓 Recommended Education: Bachelor’s degree in a relevant field 📋 Key Responsibilities: Development and implementation of customer communication strategies. Planning and support of maintenance and repair activities. Responsibility for service contracts and commercial performance. ✅ Key Requirements: At least 8 years of technical experience in power generation. Completion of a bachelor’s degree or equivalent relevant experience. Willingness to travel (approx. 40%). 🏭 Industry: Energy About the company GE Vernova offers a great working environment, professional development opportunities, exciting careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Hiring decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other legally protected characteristics. GE Vernova will employ only individuals who are legally authorized to work in the United States for this position. Employment is contingent upon the successful completion of a drug test (if applicable). Responsibilities Primary point of contact for customer relationships for the TVA Aero fleet. Development of communication strategies and leading regular reviews with customers. Manager of the portfolio of service contracts, including revenue and margin responsibility. Scope planning and organization of maintenance and outages. Handling technical and business issues of customer items under post-warranty and service agreements. Requirements Completed bachelor’s degree (or GED with 8+ years of experience or an associate degree with 5 years of experience). 8–10 years of technical experience in the power generation industry, particularly with LM Aeroderivative technology. Willingness to travel approximately 40%. Residency in Tennessee, USA (relocation assistance provided). No visa/immigration support. Benefits Medical, dental, and vision insurance benefits. Health and wellness services as well as an employee assistance program. 401(k) retirement options with company matching. Tuition reimbursement, adoption assistance, and paid parental leave. 12 paid holidays and flexible vacation time.