Customer Success Manager

Customer Success Manager Say hello to possibilities at Acquire Asia Pacific Philippines Inc. Acquire BPO under the RingCentral account (RingCentral). It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. RingSense AI is RingCentral's proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to its core software solutions. Duties and Responsibilities: - Has thorough knowledge of the organization’s products/services. - Has thorough knowledge of the RingCentral product and administration portal. - Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them. - Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution. - Provides product training and advises on feature optimization. - Ensures customers are utilizing the full suite of RingCentral features to maximize the value of their solution. - Proactively contacts “at-risk” accounts and implements specialized save-strategies to protect MRR. - Develops account-specific plans for contract renewals. - Collaborates and engages with partner sellers to ensure a great customer experience. - Updates customer information on Salesforce.com. - Responsible for meeting/exceeding assigned MRR and activity targets. Desired Qualifications: - Minimum 2 years of Technology Solution sales experience (UCaaS, CCaaS, SaaS and similar industries). - Administrator portal training experience. - Excellent presentation and communication skills. - Contract renewal and negotiation experience. - B2B sales experience. - Account management experience. - Preferably with experience in using Salesforce and/or other CRM tools. We offer all the work/life benefits you could ever want (and none of the micromanagement): - Work Onsite / Flexible work arrangement (Hybrid Setup). - Comprehensive HMO package (medical and dental). - Personal Time Off Leaves. - Performance Incentive (Commissions). - Employee Assistance and Wellness Programs. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral/Acquire BPO RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By completing your application for this role, you: - Agree that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. - Have read and agreed to our Data Privacy Policy. RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.