Senior Customer Architect

<h1><span style="font-size: 12pt;"><strong>About GrowthLoop</strong></span></h1> <p><span style="font-size: 12pt;">GrowthLoop is rebuilding how enterprise marketing teams operate — and this role is at the center of it. As a Customer Architect, you'll own a portfolio of strategic accounts, lead complex technical implementations, and use AI to help automate your workflows and drive value faster.</span></p> <p><span style="font-size: 12pt;">The GrowthLoop Compound Marketing Engine drives compound growth by accelerating the marketing cycle, using Agentic AI powered by customers’ enterprise cloud data. Our composable Customer Data Platform enables AI-driven audiences and journeys to be activated across marketing channels, streamlining execution and continuously analyzing performance data to make suggestions for campaign optimization.&nbsp;&nbsp;</span></p> <p><span style="font-size: 12pt;">Hundreds of marketers at enterprises like Google, Costco, and Albertsons rely on GrowthLoop to grow faster with agentic AI, drive measurable campaign results, and maximize marketing ROI—compounding growth with every experiment, iteration, and campaign.</span></p> <p><span style="font-size: 12pt;"><strong>How We Work&nbsp;</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Love Our Customer - We win when our customer wins.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Make It So - We turn decisions into outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Put We Over Me - We succeed together—or not at all.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Be Human - Goodness and kindness compounds.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Aim High - We’re here for the long game—act like it.</span></li> </ul> <h1><span style="font-size: 12pt;"><strong>The Opportunity</strong></span></h1> <p><span style="font-size: 12pt;">We are looking for an outstanding Senior Customer Architect to play a leading role in onboarding, enabling, and growing some of the world’s most innovative enterprise customers. This is a highly technical senior client-facing role that sits at the intersection of solutions architecture, customer success, and AI-native product adoption.</span></p> <p><span style="font-size: 12pt;">As a Senior Customer Architect at GrowthLoop, you will own the end-to-end technical relationship with a portfolio of enterprise customers — from kickoff through expansion — guiding them to deploy and maximize value from the GrowthLoop Compound Marketing Engine, including our AI features.</span></p> <p><span style="font-size: 12pt;">If you're the kind of person who automates their own workflows before asking for help, who gets genuinely excited about agentic AI patterns, and who wants to work at the intersection of cutting-edge data infrastructure and real marketing outcomes — this role was written for you.</span></p> <h1><span style="font-size: 12pt;"><strong>What You’ll Do</strong></span></h1> <h2><span style="font-size: 12pt;">Customer Onboarding &amp; Implementation</span></h2> <p><span style="font-size: 12pt;">You'll lead end-to-end onboarding projects for enterprise customers — from pre-kickoff technical discovery through first value milestone and go-live. That means owning the technical implementation of GrowthLoop across cloud data warehouses (BigQuery, Snowflake, Redshift, Databricks), destination integrations, and data modeling. You'll build and maintain the artifacts that make these projects run: project GANTTs, kickoff decks, use case trackers, and data workshop materials. And you'll use AI to make all of it faster and sharper than any traditional implementation motion.</span></p> <h2><span style="font-size: 12pt;">Strategic Account Management</span></h2> <p><span style="font-size: 12pt;">Post-onboarding, you'll own a book of business as the primary technical point of contact — driving adoption, expansion, and measurable value realization. You'll deliver executive-facing QBRs and EBRs that clearly articulate business impact, use cases activated, and the roadmap ahead. You'll proactively identify expansion opportunities across GrowthLoop's product surface and troubleshoot complex data, integration, and pipeline issues with both urgency and rigor.</span></p> <h2><span style="font-size: 12pt;">AI-Powered Marketing Enablement</span></h2> <p><span style="font-size: 12pt;">You'll enable agentic workflows for audience ideation, campaign optimization, and performance analysis, systematically reducing engineering dependency at scale. You'll stay current on AI/ML developments in the martech landscape and proactively bring new capabilities to your customers before they have to ask.</span></p> <h2><span style="font-size: 12pt;">Automation &amp; Internal Tooling</span></h2> <p><span style="font-size: 12pt;">You'll build — not just advise. That means AI-powered automations and internal tools that improve how the entire CA team operates: account health monitoring, QBR generation, support triage. You'll contribute to LLM-powered agents that assist with customer research, escalation management, and onboarding acceleration. And you'll document and share repeatable playbooks that make everyone around you more effective.</span></p> <h1><span style="font-size: 12pt;"><strong>What We Look For</strong></span></h1> <p><span style="font-size: 12pt;"><em>Required Experience</em></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">3-5 years in a client-facing technical role: solutions architecture, implementation engineering, technical customer success, or marketing analytics.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong proficiency in SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to lead complex, multi-stakeholder technical projects from kickoff through delivery.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with cloud infrastructure (GCP, AWS, or Azure) and data pipeline concepts (ETL/reverse ETL, event streaming, data modeling).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent communication skills — ability to translate technical complexity for both engineering and executive audiences.</span></li> </ul> <p><span style="font-size: 12pt;"><em>AI &amp; Automation Skills</em></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience working with LLMs and AI tools (e.g., Claude, GPT-4, Gemini) for practical use cases: summarization, classification, structured output generation, or agent workflows.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to design and build prompt-based workflows or LLM-powered automations using APIs, Python, or no-code tools (e.g., n8n, Zapier, Claude, or similar).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience identifying opportunities for operational efficiency and leveraging AI tools to make it happen</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfort evaluating AI outputs for accuracy, hallucination risk, and fitness for customer-facing use.</span></li> </ul> <p><span style="font-size: 12pt;"><em>Nice to Have</em></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with CDP, marketing activation, or composable data stack tooling (e.g., Segment, LiveRamp, FiveTran, or similar).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with marketing channels and ad platforms (Google Ads, Meta, Salesforce, etc.).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience building internal tools or lightweight applications using Python, SQL, or low-code platforms.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Prior exposure to experimentation and incrementality measurement in a marketing context.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>This is an AI-native role.</strong> </span><span style="font-size: 12pt;">GrowthLoop’s Compound Marketing Engine is powered by agentic AI. We expect our Customer Architects to deeply understand, adopt, and champion AI-powered workflows — both in the product and in how they work. You should come in having already built something with an LLM, whether that’s a prompt chain, an automation, or an agent. Curiosity about AI isn’t enough — we want practitioners.</span></p> <p><span style="font-size: 12pt;">This role offers a competitive <strong>total cash compensation </strong>package of <strong>$180,000 to $200,000 CAD</strong>, plus meaningful equity in the company. Final base salary decisions will be based on a variety of non-discriminatory factors unique to each candidate, such as the individual’s skill set, depth of experience, and qualifications.</span></p> <p><span style="font-size: 12pt;"><strong>What We Offer&nbsp;</strong></span></p> <p><em><span style="font-size: 12pt;">Rewards</span></em></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">See your work engage some of the world’s most important brands, including Google, Priceline, and Costco.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Spot bonuses for major milestones and product feature launches.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Clear opportunities for career progression and cross-functional collaboration.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Meaningful equity so you share in the value you help create.</span></li> </ul> <p><em><span style="font-size: 12pt;">Flexible, Remote-First Work</span></em></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Remote-first culture with team members and leaders across North America and beyond, with strong communities in New York, San Francisco, and Toronto.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible, goal-based work style.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible Time off</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly, company-wide Recharge Days to truly unplug</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Annual home office stipend to support your workspace</span></li> </ul> <p><em><span style="font-size: 12pt;">Comprehensive Benefits</span></em></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Full health, dental, vision, life, and disability coverage for Canadian employees and their dependents (<strong>fully employer-paid</strong>)&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">401(k) or RRSP (Canada) Program with Generous Company Match</span></li> </ul> <p><em><span style="font-size: 12pt;">Learn and Grow</span></em></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Quarterly Hackathons to focus on team passion projects</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Annual professional development stipend</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work directly with a world-class executive team</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A learners’ mindset culture</span></li> </ul> <p><span style="font-size: 12pt;"><em>GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.</em></span></p>