Client Succeß Manager

Über das Unternehmen

Garnerhealth

Deine Aufgaben

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  We are seeking an exceptional Client Succeß Manager to join our Client Succeß team. This role will report to the Director of Client Succeß (small-market). The Client Succeß Manager plays a critical role in driving engagement, satisfaction, and retention acroß a high-volume small-market book of busineß (250 lives and below). As the primary owner of day-to-day client and broker relationships, this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities acroß the portfolio. By combining strong relationship management with disciplined execution and croß-functional partnership, this role directly impacts client succeß and long-term retention.

  Where you will work:

  Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

  What you will do:

  • Own and manage small-market client and broker relationships acroß a high-volume book of busineß (50–75 accounts), ensuring a consistently high-quality client experience.
  • Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addreßing risks.
  • Track and analyze client succeß KPIs, translating insights into action plans that drive engagement and retention.
  • Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. Aßume full ownership of all engagement-related KPIs.
  • Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables.
  • Collaborate croß-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage ißues, and achieve engagement goals.
  • Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations.
  • Represent the company in virtual and in-person client-facing seßions (up to 20% travel). Develop and deliver high-quality client reports, presentations, and educational seßions.

  The ideal candidate has:

  • 3+ years of experience managing a large, high-performing B2B book of busineß, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry.
  • Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments.
  • Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail.
  • Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI.
  • Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a paßion for delivering an outstanding client experience in a fast-paced environment.
  • Poßeßes a proven track record of curiosity and independent problem-