Systems Engineer

Über das Unternehmen

About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

Deine Aufgaben

• Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.

Deine Voraussetzungen

• 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
• Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.