Director of Customer Experience

remote-job.net Job Summary: 💶 Salary: Not specified ⏰ Weekly Working Hours: Full-time 🔍 Recommended Experience: Senior 🎓 Recommended Education: Not specified 🏭 Industry: CPG 📋 Key Responsibilities: Leading and building the customer experience department. Analyzing and leveraging customer feedback to enhance products and services. Developing systems to scale and optimize customer service operations. ✅ Key Requirements: Experience with scalable customer experience and support solutions. Experience in high-growth brand environments such as eCommerce or CPG. Excellent analytical and communication skills. About the Company: Stars + Honey is a fast-growing brand for functional nutrition, aiming to eliminate compromises between health and enjoyment. Our products deliver joyful flavors and clean functionality, making everyday wellness feel like a pleasure, not a sacrifice. Responsibilities: Responsibility for the end-to-end strategy and operations for customer experience across various channels (DTC, Amazon, retail). Developing and implementing scalable systems and processes for the company's rapid growth. Establishing and monitoring standards for customer service, response times, and escalation protocols. Analyzing customer feedback and deriving actionable recommendations. Leading and developing a high-performing customer experience team. Requirements: 5-10+ years of experience in customer experience, customer service, or related functions. Experience in building processes, systems, and teams in high-growth companies. Background in DTC, eCommerce, CPG, or omnichannel consumer goods. Deep understanding of best practices in customer service. Exceptional communication and analytical skills. Benefits: Opportunity to significantly shape consumer experience in a fast-growing company. Central role in developing a leading brand in functional nutrition. Contribution to scalable systems and processes to support business growth. Broad impact on customer relationships and brand development.