Customer Service Representative (Italian & English)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 300 million people in more than 100 countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. Responsibilities: - Handle high amounts of live chat and phone calls - Identify and evaluate customers’ needs to deliver satisfaction - Provide accurate, valid, and comprehensive information - Manage complaints, provide proper solutions and options within the time limits, and follow up to ensure resolution - Follow communication procedures, guidelines, and policies - Go the extra mile to engage customers Requirements: - 1+ years of proven customer-facing experience or experience as a customer service representative - Fluency in English and Italian is required to be able to coordinate with overseas partners and stakeholders - Willingness to work weekends and irregular hours, which will include night shifts - Strong ability in using IT for professional purposes and the capability to handle somewhat technical queries from customers - Exceptional written communication skill and good listening ability - Ability to multi-task, prioritize, and manage time effectively - Knowledge of the cryptocurrency/blockchain field is a strong plus - Multi-lingual capability is a strong plus Why Binance: - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (arrangement may vary depending on the nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.