Customer Success Manager – AI (DACH)

Über das Unternehmen

Deine Aufgaben

• AI (DACH) you will operate at the intersection of law, technology, and customer enablement, with a strong focus on making complex AI-driven functionality understandable, usable, and valuable for self-serve customers.
• serve users finding their own way into the product - and will be instrumental in driving adoption of BEAMON AI (our Legal AI Suite) by turning curious sign-ups into loyal, paying customers.
• solver: spotting friction patterns, surfacing insights to the product and growth teams, and helping us build the self-serve infrastructure that means fewer tickets reach you in the first place.
• on role with a strong technical component.
• Native proficiency in German.

Deine Voraussetzungen

• experience. We are currently only considering candidates with near-Native proficiency in German.Travel may be required.THE ROLERespond to inbound support tickets across email and live chat, resolving technical and product questions quickly and clearlyTriage and diagnose issues - distinguishing user errors from product bugs and routing accordinglyMonitor product usage patterns to proactively identify users who are stuck or at risk of churningSpot recurring ticket themes and translate them into actionable product insights - escalating friction points to the Growth and product teamsReproduce and document bugs clearly for the engineering team, including steps, environment details, and impact assessmentContribute to the in-product help experience - working with the growth team on tooltips, empty states, and contextual nudges that reduce support volumeWHAT WE’RE LOOKING FORMUST HAVEHighly fluent (or native) German speakerHighly fluent English speaker1+ years of experience in a technical support or customer success role.Ability to stay calm, patient, and empathetic when assisting customers.You have strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders.You are effective at working cross‑functionally in a high‑trust environment.Experience with support tools such as Intercom or Zendesk.Comfortable working in a fast-paced, dynamic startup environment.NICE-TO-HAVEExperienced in customer support, success, or enablement for in legal tech or with AI adoption.Proficiency with adoption and product analytics tools such as Userpilot or Pendo.Experience in the legal or legal tech industry.Background in conducting webinars or training sessionsStart-up and remote work experienceWHAT WE OFFERCompetitive Benefits: Along with 30 vacation days, we also offer a pension, a generous Work From Home Allowance to make sure your home office has everything you need, paid parental leave & more!Cutting-Edge Technology: You’ll be at the forefront of tech, working with advanced AI models, including large language models (LLMs) and Retrieval-Augmented Generation (RAG) techniques, gaining hands-on experience with the latest innovations.High-impact role: Your contributions will directly shape BRYTER’s growth and success.Collaborative and innovative team: Join a company with a strong culture of ownership, ambition, and teamwork.Team Onsites: We regularly organize team off-sites at exciting destinations across Europe, where we come together to collaborate, bond, and have fun. So far we went to Portugal, Italy and Greece – stay tuned for this year’s destination!Competitive compensation package: We offer competitive salary packages that reflect your skills, experience, and the impact you’ll have on our team.Learning & Growth: You will have the opportunity to learn and grow every day, especially in AI-driven technologies, as we push the boundaries of what’s possible in automation.ABOUT BRYTERBRYTER is the AI and No-code Platform that enables law firms and in-house legal teams to work more efficiently.By combining the power of AI with the precision of workflows, BRYTER's two products – the BRYTER No-code Platform and AI Agents – improve productivity and make services accessible to clients and business partners.Using our No-code Platform, law firms automate workflows – from document automation to fund management.Using our AI Agents, teams can be more productive by automating everything from replying to commercial requests to completing infosec questionnaires.Law firms li

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