Payments Relationship Manager

About Eneba

At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. 

As a Payments Partnership Manager, you’ll:

• Facilitate the development and implementation of payment strategies in line with the overall business strategic directions to ensure Eneba’s stable growth.

• Maintain strong relationships with existing payment service providers (PSPs) as well as identify and onboard new partners.

• Participate in negotiations regarding terms, fees, and service levels with payment partners to ensure favourable conditions for Eneba.

• Improve payment-related processes, facilitate prompt issue resolution, and improve overall efficiency.

• Monitor transaction performance and success rates, identifying and resolving issues quickly to minimise user inconvenience.

• Collaborate with other teams such as product, legal, finance, customer support, marketing, etc. to ensure alignment and integration of payment solutions with the overall business strategy.

• Perform ad-hoc analysis and research to answer specific business questions and support decision-making.

Requirements

• Proven experience in payments, financial services, business development, or a related field at a global level, preferably in the gaming or e-commerce industry.

• Proven track record of managing relationships with payment service providers and financial institutions.

• Excellent written and verbal communication skills, ability to present complex information in an easily understandable way. 

• Strong problem-solving skills and ability to operate in an uncertain, fast-paced environment where priorities might change.

• Project management experience and confidence in the negotiations process.

• Time management and planning skills.

What it’s like to work at Eneba

*Opportunity to join our Employee Stock Options program.

*Opportunity to help scale a unique product. 

*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.

*Paid volunteering opportunities.

*Work location of your choice: office, remote, opportunity to work and travel.

*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes. 

*Please attach CV's in English.

*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice