<h3><em>Elevate Your Career and Impact at Second Harvest</em></h3>
<p><strong>Location: </strong>Must be based in Toronto/GTA</p>
<p><strong>Date:</strong> August 2026</p>
<p><strong>Department: </strong>National Operations – Food Rescue </p>
<p><strong>Reports to:</strong> Senior Operations manager (Toronto)</p>
<p><strong>Status:</strong> Full-Time (New vacancy)</p>
<p><strong>Salary: </strong>$53,000-$55,000 Per Annum Plus Benefits</p>
<p><strong>Work Type:</strong> Hybrid (As needed)</p>
<p><strong>Time Required on Site:</strong> As needed</p>
<p> </p>
<p><strong>The Opportunity Awaits—Where Passion Meets Impact!</strong></p>
<p>Second Harvest is Canada’s largest food rescue organization and the expert in perishable food recovery. We rescue surplus, unsold food from across the supply chain and redistribute it to non-profits across the country to feed communities. Demonstrating our values of Innovation, Impact and Integrity, we strive for No Waste. No Hunger.</p>
<p> </p>
<p>If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.</p>
<p><strong>Enter Second Harvest…</strong></p>
<p>Think we're just about redirecting food surplus? Think bigger.</p>
<p> </p>
<p><strong>Here's why Second Harvest is your next career leap:</strong></p>
<ul>
<li>Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.</li>
<li>With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.</li>
<li>Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.</li>
</ul>
<p> </p>
<p><strong>The Role:</strong></p>
<p>As the <em>Partner Relations Coordinator (Toronto)</em>, you will play a key role in supporting and strengthening Second Harvest's network of non-profit partners across Toronto, Brampton, and Mississauga. Reporting to the Senior Operations Manager (Toronto), you will build and maintain strong partner relationships, deliver exceptional customer service, and serve as a trusted point of contact for our non-profit partner network.</p>
<p>As a trusted ambassador for Second Harvest, you will collaborate closely with partners and internal teams to support partner success, address inquiries and concerns, and ensure a positive and consistent partner experience. You will also support the annual compliance process, helping to maintain accurate records and ensure partners meet Second Harvest's terms and conditions.</p>
<p>This position requires strong relationship-building skills, exceptional customer service, diligence, and the ability to collaborate effectively with both partners and internal stakeholders in support of Second Harvest's mission.</p>
<p> </p>
<p><strong>Your Impact:</strong></p>
<p><strong>Partner Relations & Customer Excellence:</strong></p>
<ul>
<li>Build and maintain positive relationships with non-profit partners across Toronto, Brampton, and Mississauga.</li>
<li>Serve as a professional ambassador for Second Harvest, ensuring a positive and consistent partner experience.</li>
<li>Deliver exceptional customer service through timely, professional, and solution-focused support.</li>
<li>Respond to partner inquiries, support tickets, and Food Rescue App-related questions from partners and donors.</li>
<li>Ensure first responses to partner and app inquiries are provided within two business days.</li>
<li>Function as a liaison between non-profit partners and Second Harvest Operations, advocating for partner needs while supporting organizational objectives.</li>
<li>Identify, troubleshoot, and resolve partner and app-related issues, escalating concerns and recommendations to the Senior Operations Manager as required.</li>
<li>Maintain accurate records of partner interactions, inquiries, and resolutions.</li>
</ul>
<p><strong>Partner Audits & Compliance:</strong></p>
<ul>
<li>Coordinate and support the annual compliance audit process for Second Harvest's non-profit partner locations across Toronto, Brampton, and Mississauga.</li>
<li>Ensure audit records, documentation, and partner information are complete, accurate, and up to date.</li>
<li>Schedule and conduct audit calls with partners, professionally representing Second Harvest and gathering all required information.</li>
<li>Monitor compliance requirements and follow up with partners to ensure completion of outstanding actions.</li>
<li>Identify opportunities to improve audit processes, procedures, and documentation to enhance efficiency and effectiveness.</li>
<li>Conduct quality assurance reviews to support the integrity of partner records and compliance activities.</li>
</ul>
<p><strong>Operational Support:</strong></p>
<ul>
<li>Handle inbound and outbound calls, emails, and support tickets related to partner services and operational inquiries.</li>
<li>Support partner communications, outreach initiatives, and operational projects as required.</li>
<li>Perform administrative and operational duties that contribute to the overall success of the National Operations team.</li>
<li>Provide back-up support for the National Operations team during vacations, leaves, and peak operational periods.</li>
</ul>
<p> </p>
<p><strong>Who You Are:</strong></p>
<ul>
<li><strong>Relationship-Focused:</strong> You build positive relationships quickly and communicate with professionalism, diplomacy, and respect when working with non-profit partners, volunteers, and internal teams.</li>
<li><strong>Customer Service Excellence:</strong> You are committed to delivering exceptional service and creating positive experiences for partners. You respond with professionalism, empathy, and a solutions-focused approach, building trust and ensuring partners feel supported and valued.</li>
<li><strong>Strong Communicator:</strong> You have excellent verbal and written communication skills and can explain processes, requirements, and technical information clearly and confidently.</li>
<li><strong>Detail-Oriented & Organized:</strong> You maintain accurate records, manage multiple priorities effectively, and consistently deliver high-quality work with a high degree of accuracy.</li>
<li><strong>Project Coordinator:</strong> You are skilled at planning, tracking, and coordinating multiple activities, ensuring deadlines are met and stakeholders stay informed.</li>
<li><strong>Collaborative:</strong> You work well independently while also building strong partnerships across teams to achieve shared goals.</li>
<li><strong>Proactive & Solutions-Oriented:</strong> You take initiative, identify opportunities for improvement, and find practical solutions to challenges.</li>
<li><strong>Adaptable:</strong> You learn quickly, embrace new tasks, and confidently support a variety of operational needs in a fast-paced environment.</li>
<li><strong>Experienced:</strong> Experience in a client-facing, administrative, compliance, non-profit, community services, or food sector environment is considered an asset.</li>
<li><strong>Technical Proficiency:</strong> Experience with data entry, record-keeping systems, and Microsoft Office applications. Proficiency with CRM software and project tracking tools are an asset.</li>
<li><strong>Mission-Driven:</strong> You are passionate about reducing food waste and ensuring good food reaches communities in need.</li>
<li><strong>Values-Aligned:</strong> You demonstrate a commitment to equity, diversity, inclusion, accessibility, environmental stewardship, integrity, and confidentiality.</li>
</ul>
<p> </p>
<p><strong>A Robust Compensation Package:</strong></p>
<ul>
<li>A competitive salary paired with a robust benefits package.</li>
<li>Comprehensive group insurance (health, dental, life, AD&D and Long-Term disability)</li>
<li>Employer match contributions (3%) to a Defined Benefit Pension Plan.</li>
<li>Employer match contributions (up to 4%) to a Group Retirement Savings Plan.</li>
<li>Access to parental leave top-up.</li>
<li>4 weeks of annual vacation & 1 additional day per year of service (max 30).</li>
<li>10 paid sick days & 3 personal days.</li>
<li>Summer Half-Days to further extend long weekends & Winter holiday closure.</li>
<li>Access to an Employee and Family Assistance Program.</li>
<li>Professional growth in a role that makes a real difference.</li>
<li>Flexible work hours and a commitment to work-life balance.</li>
</ul>
<p> </p>
<p><strong>Apply For This Role:</strong></p>
<p>Ready to lead at the forefront of food security and sustainability? Join us at Second Harvest and be part of a team that's not just meeting the standard but setting it. <strong>Apply today</strong> and be the change you want to see in the world.</p>
<p>Second Harvest uses AI tools to assist with application screening. We monitor these tools to reduce bias and ensure fair evaluation based on skills and qualifications.</p>
<p><strong>Commitment to Equity, Diversity, and Inclusion:</strong></p>
<p>Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.</p>
<p><strong>Accessibility & Accommodations:</strong></p>
<p>If you require any accommodations at any stage, please contact us via <a href="mailto:humanresources@secondharvest.ca">humanresources@secondharvest.ca</a> and we will work with you to meet your needs.</p>
<p> </p>
