Customer Support Representative

Zenkraft

Zenkraft is hiring. We’re looking for an applicant who can provide first level technical support to our customers. Zenkraft is the preferred integrator for FedEx, UPS, USPS, and 70+ other global shipping carriers. Zenkraft’s customer portfolio includes small start-ups to some of the largest global companies, including Tesla, Lenovo, and Fitbit.

This is a great position for someone who is looking to work with a fast-growing SaaS company yet work from the comfort of their own home. You will work closely with our Sales and Technical teams. Daily tasks will include:· Be first point of contact for customer service enquiries· Support onboarding of new customers, gathering implementation criteria· Investigate customer issues; identify the problem, resolve or escalate· Install and configure our application· Build workflow, process builders, reports and dashboards per the customer requests· Configure the Zenkraft-Salesforce shipping solution· Assign user licenses and manage user permissions· Provide timely responses to ongoing customer casesYou will have these skills:· Willingness to learn, and a fast, effective learner· Resourceful when handling customer queries· Great at solving problems· Personable with attention to providing great customer service· Excellent communication skills· Familiarity with G SuiteYou may have these skills:· Salesforce experience – our solution works on all of the Salesforce Clouds (certifications are a plus)· Experience with other AppExchange solutions· Ability to create Salesforce formulas, workflows and process buildersA small competency task using our app will form part of the interview process. [...]

Source: Remote OK

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