Raisely powers online fundraising for ambitious charities across the world. Weâre a mission-driven remote team, spread across 6 countries and 11 cities. Weâre growing rapidly, but weâre not just any high-growth startup. Here youâll have the flexibility of working from wherever youâre happy, supported by a passionate, talented team.
Youâll use your skills to help charities of all sizes raise money to fund their important work, all while building a well-balanced company that puts values first. If youâre excited about the challenge of a high-growth startup, and want your work to have a huge impact on the world, then we hope youâll consider working with us. **A bit about us:**Weâre Raisely. We help charities raise money online.
Our platform helps charities build fundraising campaigns, run donation appeals, and nurture their supporters. We make it easy to get started and scale-up, without needing technical help. We started Raisely because charities have been underserved by technology for too long. We set out to change that, and so far weâve helped raise over $150m.
Weâre a team of 20-turning-40 as we rapidly grow our company (and impact). With your help, weâre hoping to raise $1bn in the next few years and rapidly scale out, supporting charities small and large in countries across the world. Oh and one more thing. We walk this impact talk.
Weâre a proud B-corp, and purpose is baked into our constitution. Weâre carbon neutral, and weâre starting our anti-racism journey to ensure weâre actively undoing centuries of systemic racism. **A bit about the role:**Weâre after a Customer Success Engineer to join our support team. Weâre looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed.
You will work through our customer support channels, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product. This is a **full-time, permanent role**. Raisely is a 100% remote company. **Role:** Permanent, full-time (38hrs/week)**Location:** Remote (weâll help you set up your home office.
)**Timezone:** We’d like at least 3 hours crossover with Australian east-coast business hours (9am – 5pm AEST). No midnight shifts though. **If you worked here over the past few months, you might have:**- Provided technical support, debugged issues (including DNS records), made HTML/CSS edits, and handled complex or custom uses of our products. - Found a bug hidden in the Raisely codebase that a customer wrote about.
Wrote the issue up for the engineering team (or even coded up a fix yourself â if youâre game. )- Advised customers on how Raisely meets their technical requirements, including data handling and integrations. - Worked with our product engineers to make Raisely easier to use and build on. - Communicated with customers over email, phone screencasts, and video calls- Participated in our week-long virtual retreat, where you learnt how sneaky your teammates can be in Among Us.
You have a fundamental understanding of DNS. You are familiar with using browser DevTools for debugging. - A go-getter – You thrive on finding problems and canât rest until you solve them. You welcome an environment where you can learn and work independently.
- A superb communicator â written and verbal. Youâre fluent in English with an engaging, conversational, and disarming tone. - Patient and resilient – motivated by helping people and comfortable dealing with new and challenging situations. - You are not comfortable with the status quo – Youâre not in this for a quick dollar; you think the world needs to be better and that technology will get us there.
**Benefits:**We hope youâre excited by our unique product offering, our team and what weâre trying to achieve. But, to sweeten the deal, we offer these great benefits:ðµ Salary â We try to pay above-average salaries anchored to similar jobs in Sydney, Australia. Weâre open to a wide range of experience for this role, and weâd offer AU$82,500 a year based on experience (including super for Australian employees). ð¥ Healthcare â We will contribute up to US$3000 towards health insurance if you live somewhere without a public health system.
ð Ownership â We are focussed on building Raisely as a team, so weâll offer you the chance to be a part-owner of the company with our Employee Share Schemeð» Technology â Weâll get you a laptop and screen when you start, plus help you set up your home office. âï¸ Retreats â Every 6-ish months we fly you somewhere pretty for our team retreats. (Once weâre able to safely again)ðº Annual Leave â Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.
ð´ Work remotely â Weâre a remote-first company – live and work wherever youâre happiest. Weâll cover a co-working space if youâd like to work there. â° Flexibility â Adjust your hours as you need, within the window set above. ð¤· Training â Weâll support you with time when you want to learn new skills or pay for conference or course tickets.
Source: Remote OK