Director of Operations

remote-job.net Job Summary: 💶 Salary: not specified ⏰ Weekly working hours: Full-time 🔍 Recommended experience: Senior 🎓 Recommended education: not specified 🏭 Industry: Debt Management 📋 Main responsibilities: Leading operational implementation and rollouts for clients Establishing scalable onboarding and support processes Ensuring compliance with legal and regulatory requirements ✅ Key requirements: 15+ years of experience in a leadership role Strong knowledge in compliance and operational efficiency Experience in regulated environments and workflow management About the company Overtime.ai (Powered by Acclaim) is the next-generation platform in debt management, combining Voice-AI, automation, and compliance-by-design. The goal is to transform how the industry collects debts while improving the customer experience. Tasks Leadership of operational implementation in deployments, onboarding, client launches, and production environments Establishment of processes, controls, and execution standards Coordination of priorities, dependencies, risks, and operational outcomes across various teams Requirements Over 15 years of leadership experience in debt collection, healthcare, financial services, or similar regulated environments In-depth understanding of legal requirements and industry-specific workflows Experience in managing project management, implementation, and client delivery teams Benefits Flexible, fast decision-making paths with direct access to the leadership team Opportunity to grow with the company and take on responsibilities 15 days of paid vacation, additional sick days, and all US holidays Health reimbursement and a company retirement plan Provision of a company laptop Employee ownership participation through ESOP