Deal Desk Lead

<h1 style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;">Deal Desk Lead</span></h1> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>Prolific</em></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.</span></p> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>The Role</em></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Prolific is seeking a Deal Desk &amp; Solutions leader to architect and operationalize how complex AI data, evaluation, and managed service deals are scoped, priced, and closed.&nbsp;This role sits at the intersection of Sales, Product, Customer Success, and Operations, ensuring that enterprise and strategic deals are commercially viable, operationally deliverabl and strategically aligned with Prolific’s evolving platform and services model.</span></p> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>What you'll be doing in the role</em></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Partnering with Account Executives and Solutions Consultants to shape deal pricing and delivery structures for strategic and enterprise opportunities.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Translating customer needs into clear, executable commercial proposals, including scope of work, delivery assumptions, and packaging (usage, subscription, and managed services).</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Introducing practical guardrails to improve deal velocity, win rate, and margin consistency.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Leading cross-functional scoping with Operations and Quality/Research/Evaluation to ensure proposed solutions are deliverable and scalable.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Validating delivery approach against Prolific’s workforce model (crowd, expert, hybrid), including realistic SLAs, QA standards, and resourcing assumptions.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Building repeatable ways of scoping AI data and evaluation programs to reduce ambiguity and execution risk.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Owning and iterating pricing frameworks, cost models, and rate cards across platform usage, managed services, and expert-led work.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Driving consistency in deal economics by defining margin expectations, escalation paths, and approval thresholds.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Acting as the connective tissue across Sales, Revenue Leadership, Operations/Delivery, and Quality to align on scope, resourcing, and timeline assumptions.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Improving pre-sales → delivery handoffs through clear documentation, ownership, and readiness criteria.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Building and scaling a formal Deal Desk function, including scoping templates, pricing calculators and approval frameworks</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Supporting deal review processes led by Revenue Leadership</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Creating repeatable workflows that reduce friction and ambiguity</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Advising Account Executives and Revenue Leadership on complex, high-value opportunities.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Providing structuring recommendations, pricing guidance, and early risk identification (delivery, margin, and quality).</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Joining key deal cycles as a commercial and operational partner when needed.</span></li> </ul> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>What you’ll bring to the role</em></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">7+ years in Deal Desk, Commercial Strategy, RevOps, Solutions, or similar in a SaaS, data, or AI environment</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Experience structuring complex enterprise deals (usage-based, services, or hybrid models)</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Strong grounding in pricing, cost modeling, and margin management</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Ability to translate ambiguous customer needs into clear, executable scopes of work</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Experience working cross-functionally across Sales, Product, and Delivery/Operations</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Proven ability to build or improve deal processes, pricing frameworks, or approval workflows</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Strong commercial judgment with a track record of identifying risk and improving deal quality</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Excellent stakeholder management and ability to influence senior leaders</span></li> </ul> <p><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>Nice to have</em></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Experience in AI/ML, data services, or human-in-the-loop workflows</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Familiarity with usage-based or platform + services pricing models</span></li> </ul> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>Why Prolific is a great place to work</em></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.</span></p> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>Links to more information on Prolific</em></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.notion.so/prolific/dbc97f2b3ff24f1bb6fa834a2c9c3283?v=4f874e88e46a4f54afd8bf62f1db19ed&amp;p=9f2c1de05dfa43338d48c20362bfead1&amp;pm=c">Benefits&nbsp;</a></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.notion.so/prolific/dbc97f2b3ff24f1bb6fa834a2c9c3283?v=4f874e88e46a4f54afd8bf62f1db19ed">External Handbook</a>&nbsp;</span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.prolific.com/">Website&nbsp;</a></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.youtube.com/@JoinProlific">Youtube</a>&nbsp;</span></p> <p style="text-align: center;">&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>Privacy Statement</em></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's<a href="https://www.notion.so/prolific/Policy-Privacy-Notice-for-Candidates-f94a136a67544388b4888bc436451b57"> Candidate Privacy Notice</a> explains what personal information Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.</span></p> <p><br><br></p> <p>&nbsp;</p>