T3 Service Desk Engineer

Deine Aufgaben

will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work. Key Responsibilities: Advanced Technical Support: Resolve complex technical issues escalated from Tier 1 and Tier 2 support, ensuring timely and effective resolution, including but not limited to: Virtualization: VMware & Hyper-V Backup systems and Storage Network and Security (Firewall Systems, Router and Switches etc.) Active Directory and O365 Administration System Administration: Perform advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers 2008-2022 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365) Project Participation: Collaborate with project teams to design, implement, and manage IT projects for clients. Mentorship and Training: Provide guidance and training to Tier 1 and Tier 2 support staff, fostering a culture of continuous learning and improvement. Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered. Documentation: Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions. Proactive Maintenance: Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability. Incident Management: Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence. Security: Implement and manage security measures to protect client data and systems from threats and vulnerabilities.

Deine Voraussetzungen

in a technical support role, with at least 2 years in a Tier 3 or senior support capacity. · Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable. · Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices. · Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently. · Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. · Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships. · Team Player: Ability to work collaboratively within a team environment and share knowledge effectively. Requirements Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity. Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable. Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices. Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships. Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.