Auf einen Blick
Team Manager für Testing Operations mit Fokus auf operative Leistung, Leadgenerierung und Client-Beziehungen. Mountain View-Basis mit Verantwortung für Team-Management, QA und SLA-Einhaltung.
💰 ~$70.000–95.000/Jahr (geschätzt)
📊 Senior
🕒 Vollzeit
🌍 Vor Ort
🗺️ Americas
- Bachelor-Abschluss bevorzugt
- CRM-Systeme, Excel und PowerPoint
- QA/QC-Kenntnisse
- Reisebereitschaft bis 10%
QA/QC
Gehalt geschätzt anhand Senior Team Manager mit operativem Fokus, Mountain View, Kalifornien. Kein Gehalt in der Anzeige angegeben.
✅ Geeignet für
- QA/QC-Manager mit operativem Fokus
- Team Leads, die zu Operations-Management wechseln
- Kandidaten mit Client-Beziehungen-Erfahrung
🚫 Weniger geeignet
- Reine technische Manager ohne QA-Erfahrung
- Kandidaten mit Reise-Unvereinbarkeit
- Remote-only Kandidaten
💡 Gut zu wissen
- Rolle erfordert intensive Kundenbeziehungsverwaltung und strukturierte Berichterstattung
- 10% Reisezeit ist Standard für Cross-Functional-Management
- Mountain View ist in der Bay Area; Kostenlebenszyklus ist hoch
The purpose of the role is to drive operational performance in sourcing with a focus on lead generation and validation metrics. The manager is responsible for managing daily operational targets to ensure consistent delivery and maintaining strong client relationships through structured weekly, fortnightly, and monthly progress reporting. The role also includes recruiting, onboarding, and conducting performance appraisals for internal associates, as well as ensuring full alignment with client policies by updating and disseminating guidelines across the team.
The purpose of the role is to drive operational performance in sourcing with a focus on lead generation and validation metrics. The manager is responsible for managing daily operational targets to ensure consistent delivery and maintaining strong client relationships through structured weekly, fortnightly, and monthly progress reporting. The role also includes recruiting, onboarding, and conducting performance appraisals for internal associates, as well as ensuring full alignment with client policies by updating and disseminating guidelines across the team.
Responsibilities: Operational & Quality Oversight
Oversee verification and quality of processed casesAct as checker for critical cases and manage escalation queuesMonitor daily absenteeism and ensure productivity continuityAllocate workloads based on case complexity and riskDevelop strategies for clean-up activities and process optimization
Responsibilities: Governance & Reporting
Validate client/vendor reports and team queriesCollect dashboard requirements and prepare performance review decksTrack daily operations, analyze service delivery, and highlight process variancesConduct audit reviews, initiate corrective actions, and maintain SLA adherence
Responsibilities: Training, Policy & Knowledge Management
Conduct knowledge transfer and product/market training sessionsHandle edge cases and contribute to policy refinementLead calibration and quality alignment sessions across reviewersShare best practices and promote continuous improvement culture
Responsibilities: People & Team Leadership
Allocate tasks and workflows, ensuring coverage across sub-processesConduct team building, coaching, and performance appraisalsIdentify training needs and deliver refresher/process trainingManage attrition, absenteeism, and early warning indicatorsSupport recruitment and onboarding, including KT sessions for new members
Responsibilities: Customer Relationship Management
Act as primary contact for internal/external customers for process deliverablesProvide updates, reports, and performance metrics to customersResolve customer escalations and gather feedback to feed into improvement loops
Responsibilities: Resource & Program Management
Ensure optimal resource utilization via cross-training and buffer planningInterface with cross-functional teams to secure support and alignmentLead program delivery ensuring adherence to timelines, quality, and client expectations
Other Requirements
Travel readiness: up to 10% (domestic/international)Education: Bachelor’s degree preferredTools: Familiarity with CRM systems, MS Excel, PowerPoint, QA/QC exposure