Director of Customer Support

Appcues

We have the exciting opportunity to grow our exceptional Service Support Team. Thanks to our continued growth, Appcues is now hiring a Director of Customer Support to lead and develop our phenomenal Support team and work with our customers, processing queries by phone, chat or email. In this role, you will lead our Support teams and the ongoing technical relationship throughout the lifecycle of our customers. This is a contributing Director role meaning you will be responsible for leadership, strategy, and guidance, as well as rolling up your sleeves and taking tickets, solving issues, and working in the queue.

Appcues is home to great people, great ideas, and great ambition. We are customer-centric (it’s part of our company Values. ) and as we grow, we are looking for like minded individuals to be part of this journey. Come and help enrich the lives of our customers.

Our Benefits100% remote – We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won’t change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.

Well-being – You’ll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave. Fair pay – Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market valueHome office and tech budget – Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology. Coworking space, on us – Home office not cutting it. We’ll reimburse your monthly coworking fees.

Equity – We want everyone invested in our success. We grant every employee equity in the company. Transparency and collaboration – We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns. , and an annual learning stipend.

Unlimited vacation – We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays. About usAt Appcues, our mission is to help teams build products their users love.

With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act. We’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words.

We live by them. Appcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun.

Source: Remote OK