Service Delivery Manager

Über das Unternehmen

Bertelsmann Jobs sucht engagierte Talente.

Deine Aufgaben

• With its extensive experience on the media market, our team provides high-quality services and will always findthe solution that matches your project and budget
• BCE is part of RTL Group, leader across broadcast, content and digital
• Organise and lead regular service review meetings with customers to review performance, risks, open points, satisfaction, and improvement opportunities
• Identify recurring issues, service bottlenecks, SLA risks, and operational weaknesses, and drive corrective actions in collaboration with the relevant teams
• Support continuous improvement initiatives, including process standardisation, automation opportunities, service quality improvements, and stronger operational governance

Deine Voraussetzungen

• With its extensive experience on the media market, our team provides high-quality services and will always findthe solution that matches your project and budget
• Support continuous improvement initiatives, including process standardisation, automation opportunities, service quality improvements, and stronger operational governance
• Bachelor’s degree, or equivalent) or comparable relevant professional experience
• 5–8 years of experience in service delivery management, customer success, managed services, operations coordination, technical account management, or a similar role in a technical environment
• Experience in media, broadcast, IT, telecom, cloud, platform-based services, or managed service environments is a strong advantage