Global Billing Coordinator

<div class="content-intro"><p>Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.</p></div><p></p> <div>We are seeking a highly driven and detail-oriented <strong>Global Billing Coordinator</strong> to support <strong>Envoy Global</strong>’s European operations, with a primary focus on Germany, the Netherlands, and France. This role is pivotal in ensuring seamless billing operations, accurate financial transactions, and exceptional customer experience across multiple regions.</div> <div>&nbsp;</div> <div>The ideal candidate will thrive in a fast-paced, global environment—demonstrating strong analytical skills, adaptability, and a proactive mindset while collaborating with cross-functional teams and clients. This is an exciting opportunity for someone who is passionate about process excellence, enjoys solving complex billing challenges, and is eager to contribute to a growing international organization.</div> <p><strong>As our Global Billing Coordinator, you will be required to:&nbsp;</strong></p> <ul> <li>Successfully work within Envoy’s order management and billing systems to deliver accurate invoices to customers on a timely basis. This includes reviewing invoices for accuracy while managing relationships with a growing list of clients that may require customer specific invoice options.</li> <li>Mange invoice adjustments and/or credits that are to be applied to customer accounts; coordinate unique customer needs for invoices and account statements.</li> <li>Utilize and maintain third-party billing websites for invoice submission and collections outreach.</li> <li>Manage emails coming to the accounts receivable inbox.</li> <li>Develop and maintain relationships with counterparts on the external customer and internal business side (case managers) to understand billing and payments experience for Envoy customers.</li> <li>Reach out to customers on overdue balances to ensure timely payment of invoices and assist in resolving invoicing questions from customers; leverage customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.</li> <li>Responsible for cash related activities including application of cash receipts to open invoices, cash reconciliations, and detailed cash tracking.</li> <li>Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution</li> <li>Regularly coordinate with the accounting team to ensure that transactions are recorded accurately and timely; assist with any reconciliations or analysis on customer billings, collections, or trending.</li> <li>Recommend and help formulate policies, procedures, and system enhancements to improve invoicing and collection operations.</li> <li>Support finance team with ad hoc projects</li> </ul> <p><strong>To apply for this role, you should possess the following skills, experience and qualifications:&nbsp;</strong></p> <ul> <li>Bachelor's degree preferably in Accounting or Finance; and/or similar credentials or relevant experience</li> <li>3+ years of experience in accounting, billing and collections, or related position</li> <li>1-3 years of experience in a customer-facing role</li> <li>Experience processing &amp; adjusting invoices from a billing system; experience with the Billing-Platform system is a plus</li> <li>Advanced level proficiency in Excel, Outlook and Word</li> <li>Must speak fluent English; Ability to read English, Dutch, French, and German or use the appropriate tools to translate</li> </ul> <p><strong>ANNUAL SALARY RANGE- £35,000 to £45,000</strong></p> <p></p> <div><em><strong>If you’re passionate about driving accuracy, building strong relationships, and growing in a global environment, we’d love to hear from you!</strong></em></div> <p>&nbsp;</p> <p><strong>#LI-REMOTE</strong></p>