French Speaking Support SpecialistFrench-Speaking Support Specialist

remote-job.net Job Summary: 💶 Salary: Not specified ⏰ Weekly Working Hours: Full-time 🔍 Recommended Experience: Junior 🎓 Recommended Education: Not specified 🏭 Industry: Electronics/Robotics 📋 Main Duties: Handling customer inquiries in French. Providing technical support and resolving issues. Advising customers on product usage. ✅ Main Requirements: Fluent French language skills. Experience in customer service or technical support. Problem-solving skills and independence. About the Company Mercier Consultancy MD offers an exciting opportunity to work as a French-speaking iRobot Support Specialist remotely from Bulgaria. This role is ideal for candidates who are fluent in French and passionate about providing exceptional customer service and technical support for iRobot products. Responsibilities Respond promptly to customer inquiries in French via phone, email, and chat. Provide technical support and troubleshoot issues with iRobot devices. Guide customers on product features, usage, and maintenance. Document customer interactions and solutions in the database. Collaborate with internal teams to escalate complex technical issues. Stay updated on product updates, software changes, and guidelines. Requirements Fluent French skills (written and spoken); English skills are an advantage. Experience in technical support or customer service, preferably in the electronics or robotics field. Excellent problem-solving skills and customer focus. Ability to work independently in a remote environment with excellent time management. Familiarity with CRM tools and support software. Outstanding communication skills and attention to detail. Reliable internet connection and a suitable workspace for remote work. Benefits Competitive monthly salary. Comprehensive paid relocation package. Monthly performance bonus. 1,500 Euro welcome bonus. Free training. Health insurance. Much more...