Community and Brand Manager

<p><strong>Job Overview:</strong></p> <p>As Community and Brand Manager, you’ll be the guardian and amplifier of the ThriveCart brand while owning the day-to-day health, engagement, and communication within our community.</p> <p>This is a proactive role - not reactive moderation. You will ensure ThriveCart looks, sounds, and feels unmistakably ThriveCart everywhere it shows up - while consistently providing updates, sharing timelines and key dates, surfacing important product and company news, and ensuring members feel heard, supported, and excited to be part of ThriveCart.</p> <p>You will be the voice of the brand inside the community and across key touchpoints - translating internal updates into clear, friendly, and trustworthy communication for our customers.</p> <p>This role blends strategy and execution: part brand steward, part community leader.</p> <p>You’ll work closely with marketing, product, support, content, design, and leadership to ensure alignment, clarity, and consistency across every channel.</p> <p><strong>Key Responsibilities:</strong></p> <p><strong>Community Engagement</strong></p> <ul> <li>Actively manage and engage with the ThriveCart community on a daily basis</li> <li>Foster a welcoming, helpful, and professional environment aligned with ThriveCart’s brand values</li> <li>Encourage meaningful discussion, participation, and peer-to-peer support</li> <li>Consistently share product updates, roadmap highlights, timelines, and key dates with the community</li> <li>Translate internal information into clear, customer-friendly posts</li> <li>Ensure the community is always informed — no silence, no ambiguity</li> <li>Serve as the voice of ThriveCart within the community</li> <li>Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments</li> <li>Plan, host, and moderate webinars, tech-ins, and community sessions</li> <li>Coordinate agendas, speakers, and follow-ups to ensure smooth execution</li> <li>Engage attendees during live sessions and drive post-event discussion</li> <li>Support affiliate communications within the community, sharing updates and acting as liaison when needed</li> <li>Gather feedback, questions, and sentiment from the community</li> <li>Surface recurring themes, concerns, and opportunities to internal teams</li> <li>Advocate for the community while aligning with company goals</li> </ul> <p><strong>Brand Ownership &amp; Governance</strong></p> <ul> <li>Serve as the day-to-day brand guardian for all community-facing content, ensuring every post, reply, announcement, and engagement touchpoint consistently reflects ThriveCart's voice, tone, and messaging standards.</li> <li>Apply ThriveCart's brand guidelines when creating and publishing community content across all platforms, including forums, social channels, and member communications — no content goes out that isn't on-brand.</li> <li>Review and provide brand feedback on community-generated campaigns, partner spotlights, and user-submitted content before publication.</li> <li>Maintain a working knowledge of ThriveCart's brand guidelines and flag inconsistencies or drift when spotted across community channels, escalating where needed.</li> <li>Support product launches and campaigns by crafting community announcements and engagement content that aligns with the broader campaign messaging and brand positioning.</li> <li>Monitor community sentiment and member feedback to surface insights that inform how ThriveCart's brand voice is landing — and where it could be clearer, warmer, or more differentiated.</li> </ul> <p><strong>Cross-Functional Collaboration &amp; Alignment</strong></p> <ul> <li>Work closely with product, support, marketing, and leadership teams</li> <li>Coordinate announcements, launches, and updates to ensure alignment and accuracy</li> <li>Balance creativity with commercial and customer goals</li> <li>Ensure campaigns and community messaging are consistent and feel cohesive and strategically aligned</li> </ul> <p><strong>Required Skills</strong></p> <ul> <li>Exceptional written communication skills with the ability to simplify complex information</li> <li>Strong understanding of brand strategy, positioning, and storytelling</li> <li>Strong sense of brand voice, tone, and audience awareness</li> <li>Proven experience maintaining and scaling a brand across multiple channels</li> <li>Experience managing and growing online communities</li> <li>High attention to detail with a strong eye for consistency and quality</li> <li>Highly organized, proactive, and comfortable owning communication without being prompted</li> <li>Naturally engaged, visible, and responsive</li> <li>Calm, thoughtful, and confident under pressure</li> <li>Confident giving feedback while collaborating respectfully</li> <li>Ability to balance creativity with commercial impact</li> <li>Demonstrated experience using AI tools (such as ChatGPT, Claude, or Gemini) to meaningfully improve day-to-day productivity, including drafting, research, analysis, and workflow automation</li> <li>Hands-on experience designing and deploying AI agents to automate repeatable tasks, with the ability to identify where AI can reduce manual effort and implement solutions independently.</li> </ul> <p><strong>Experience and Education</strong></p> <ul> <li>Bachelor’s degree in Marketing, Communications, Branding, Business, or a related field (or equivalent practical experience)</li> <li>3–5+ years of experience in brand, community, marketing, or communications roles (SaaS or digital products strongly preferred)</li> <li>Hands-on experience managing brand standards across web, product, campaigns, social, email, and community platforms</li> <li>Proven experience communicating updates, timelines, or announcements to a customer audience</li> <li>Experience moderating or leading an online community (SaaS, ecommerce, or creator-focused products strongly preferred)</li> </ul> <p><strong>Location:</strong> UK, London/Hybrid</p> <p><strong>Salary: </strong>40k pa GBP/ $55k pa - 45k GBP/$62k pa</p> <p><strong>Learn More About ThriveCart</strong>:</p> <p>Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:</p> <ul> <li>Commit to Excellence – We believe in delivering high-quality work and continuous improvement.</li> <li>User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.</li> <li>Team Collaboration – We work better together, valuing input from every team member.</li> <li>Growth Mindset – We embrace challenges as opportunities to learn and grow.</li> </ul>