Systems Engineer – IT Support

• Keeping all IT systems running smoothly and ensuring users get the maximum benefit from them
• Install and configure computer hardware operating systems, software, and applications
• Administration of all IT peripherals
• Installation of printer, scanner, and other ICT peripherals
• User administration Domain Controller
• Configuration of user profile and Office 365 configuration
• Assessing the new IT requirements and procuring equipment
• L1 and L2 support for all desktop and laptop users
• Create, update, and maintain all IT asset inventory documentation
• Installation and managing the Anti-Virus
• Support and troubleshoot all IT-related issues and escalate to vendors as required
• Responsible for keeping all meeting equipment, i.e., conference cam, mic, speaker, and internet, with backup in working condition for smooth meetings.
• Responsible for uploading jobs, tenders, policies, and legal sections of the PSW website
• Configuration, troubleshooting, and maintaining all Network Equipment
• Keeping up-to-date network Diagram of office
• Monitoring of the Network to determine bandwidth consumption and outage.
• Troubleshoot network problems, diagnosing and solving hardware or configuration faults
• Responsible for ensuring network connectivity throughout a company’s LAN/WAN infrastructure with technical considerations.
• Installation and support of LANs, WANs, network segments, Internet, and intranet systems.
• Managing multiple WAN Links to provide maximum uptime of internet.
• Installation and configuration of Wireless network.
• Configuring complete Intranet workspace location to give a single point of access to company information for employees using SharePoint online
• Design and manage Office 365 SharePoint sites that meet current and future company requirements
• Configure and create Site collections, Lists, Document libraries, Pages, and views to collaborate with users.
• Implement document management using features like security, versioning, and access level
• Create departmental sites and integrate them with the main company intranet site
• Create Business process workflows to make the paperless environment
• Access to business process flow which can be automated in the company
• Understanding the complete process from the relevant department, creating prototyping, providing UAT, making it LIVE, and providing support to the workflows
• Set up Microsoft Flows (Power automate) to provide auto approval and status update features based on predefined criteria
• Provide technical support to end users and resolve day-to-day issues regarding SharePoint usage
• Identify areas and processes where O365 and SharePoint can be better leveraged and facilitate process improvements.

Requirements

• Bachelor’s Degree in (Engineering/ICT) - preferred
• 2 to 5 years of relevant experience
• Certification in Microsoft Technologies (Office 365, Sharepoint) will be a plus point
• MS office, Office 365, WLAN Setup, Basic Video Conferencing Setup, Office 365 Sharepoint and Power Automate