Operations Analyst
Greenhouse
C
Cloud Senior Engineer
<div class="content-intro"><p>Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between.</p>
<p>At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!</p></div><p><strong>The Mission</strong></p>
<p><span style="font-weight: 400;">We are seeking a talented Senior Cloud Engineer to join our growing Managed Service Provider (MSP) team. The right candidate is someone who has deep expertise building a variety of cloud solutions and is passionate about working with our customers, partners, and employees to drive the business forward. Your mission will be to work alongside Caylent’s Architects and Delivery Managers to deliver AWS cloud solutions across our diverse and innovative customer base. </span></p>
<p><br><strong>Your Assignment</strong></p>
<p><span style="text-decoration: underline;"><strong>Development</strong></span></p>
<ul>
<li>Evaluate libraries, tools, and services for suitability</li>
<li>Own the implementation of stories and other engineering of advanced cloud work for clients</li>
<li>Perform research and documentation for problems and potential solutions</li>
<li>Use various frameworks and methodologies to fully qualify problems, pain points, and potential jeopardies</li>
<li>Build on Cloud Native patterns, IoT back-ends, serverless architectures, and highly automated work patterns and delivery methods</li>
<li>Augment and design support systems and response procedures and coordinate hand-off to Cloud Operations (CloudOps) Support Engineers</li>
<li>Hands-on involvement in the development of projects. Enforces standards, procedures, and methodologies for the software development life cycle. Move easily between big picture thinking and managing relevant detail</li>
<li>Participate in cross-functional implementation teams to deliver solutions to clients</li>
<li>Share knowledge and skills with other team members and client teams</li>
<li>Write cool blog posts, do talks at community events, help us achieve additional certifications in the AWS Partner Community, help our clients solve all sorts of problems</li>
<li>Occasional travel may be required to meet stakeholders, kick off new projects, attend conferences, and attend company functions.</li>
<li>Other duties as assigned</li>
</ul>
<p><span style="text-decoration: underline;"><strong>Observability and Monitoring</strong></span></p>
<ul>
<li>Design, implement, and build scalable architectures leveraging AWS services with an emphasis on reliability, security, and cost efficiency.</li>
<li>Build and maintain observability solutions using AWS native (e.g., CloudWatch, X-Ray, Config) and partner tools (e.g. Datadog, Dynatrace, OpenTelemetry) for APM, infrastructure monitoring, logging, and tracing.</li>
<li>Work with a 24x7 response team and operations leadership group to help establish the precise collection of metrics, data and logs needed to properly monitor an application or workload</li>
<li>Within this observability framework help establish corresponding runbooks and automation that can be deployed when certain metrics and conditions (monitoring) are met</li>
<li>Work with the CloudOps teams in effort to reduce noise and address root causes of issues surfaced</li>
<li>Partner with DevOps and security teams to ensure the necessary resilience, security, and cost-optimization features are embedded in solutions</li>
</ul>
<p><strong>General</strong></p>
<ul>
<li>Learn, coach, and share knowledge and skills with other team members</li>
<li>Prepare work for team members of varying levels of experience, defining stories and task type work</li>
<li>Contribute to internal IP and open source development</li>
<li>Participate in delivery efforts using Agile or other work methodologies</li>
<li>Build relationships with vendors and partners</li>
<li>Engage with clients including presentations, technical decisions, and education opportunities</li>
<li>Learn, research, and stay up to date on best practices and evolutionary capability in the Amazon Web Services (AWS) cloud</li>
<li>Be a technical team advocate, ensuring clear direction and efficient execution</li>
<li>Perform code reviews, provide feedback, and pair when beneficial</li>
<li>Keep an eye out for opportunities to support our clients in even greater ways</li>
<li>Write cool blog posts, do talks at community events, help us achieve additional certifications in the AWS Partner Community, help our clients solve all sorts of problems</li>
<li>Occasional travel may be required to meet stakeholders, kick off new projects, attend conferences, and attend company functions.</li>
<li>Other duties as assigned</li>
</ul>
<p style="padding-left: 120px;"> </p>
<p><strong>Your Qualifications</strong></p>
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field and 2 years of general IT experience (programming, hardware, software, etc); or 4 years of general IT experience (programming, hardware, software, etc)</li>
<li>3+ years of experience with Amazon Web Services</li>
<li>1+ year code-defined infrastructure experience</li>
<li>1+ Continuous Integration and Deliver (CI/CD) experience</li>
<li>3+ years of programming experience utilizing Python, Node.js, Typescript, GoLang, Java, C , or other similar languages</li>
<li> Have worked with Agile Project Management or other project management work methodologies</li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li>Have an AWS Cloud Architect Associate, Sysops Associate, Developers Associate, DevOps Professional, and/or Solutions Architect Professional Certification</li>
<li>Have an AWS Specialty Certification</li>
<li>Intermediate experience building scalable, automated infrastructure</li>
<li>Intermediate experience with AWS Lambda and “Serverless” systems</li>
<li>Intermediate experience in large-scale enterprise IT environments</li>
<li>Intermediate experience working in a consultative, client-facing consulting role</li>
<li>Intermediate experience with Cloud Native patterns with services like AWS Lambda</li>
<li>Able to demonstrate effective verbal and written communication skills</li>
</ul>
<h4><strong>Benefits</strong></h4>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Pay in USD</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">100% remote work</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Generous holidays and flexible PTO</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Competitive phantom equity</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Paid for exams and certifications</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Peer bonus awards</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">State of the art laptop and tools</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Equipment & Office Stipend</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Individual professional development plan</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Annual stipend for Learning and Development</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with an amazing worldwide team and in an incredible corporate culture</span></li>
</ul>
<p><span style="font-weight: 400;"><strong>NOTE: This role may involve rotating shifts depending on project or client demands.</strong></span></p><div class="content-conclusion"><div class="layout-styles__content--2Kv6p" data-ui="careers-page-content">
<p><em data-stringify-type="italic">NOTE: We’re unable to provide visa sponsorship now or at any time in the future.</em></p>
<p>At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.<br>These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.<br>If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.<br>If you have any questions, please contact talent@caylent.com </p>
<p><strong>Caylent is a place where everyone belongs</strong>. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. </p>
We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.</div></div>