Triage Medical Assistant

remote-job.net Job Summary: 💶 Salary:Not disclosed ⏰ Weekly working hours:40h 🔍 Recommended experience:Junior 🎓 Recommended education:Completed training as Medical Assistant or comparable medical education/experience 🏭 Industry:Healthcare 📋 Main tasks:Triage and handling high call volumes Documentation and creation of tasks in ModMed EHR Scheduling treatments, surgeries, and processing prescriptions ✅ Main requirements:Residence in Ohio (remote work required) Strong communication, organization, and multitasking skills Familiarity with EHR systems and administrative practice processes About the company Apex Skin is a physician-led dermatology practice based in Northeast Ohio. The mission is to provide high-quality dermatological and dermatological-surgical care with speed, compassion, and excellence. The team focuses on outstanding patient experiences, offers same-day appointments, and is committed to community education and care. Apex Skin promotes a supportive, patient-centered work environment, emphasizing excellence, empathy, and teamwork. Responsibilities Receive and handle high call volumes (inbound calls) and triage patient concerns Communicate with physicians and practice teams to coordinate treatment plans Inform patients of pathology results and follow-up instructions Schedule routine appointments, surgeries, and procedures Process prescription refills and send orders as directed Verify insurance information, collect patient payments, and submit/update prior authorizations Document patient contacts and create tasks in ModMed EHR for practice teams Assess urgencies of calls from patients, providers, hospitals, and other health facilities Perform additional tasks and special projects as assigned Requirements Residency in the state of Ohio (USA) — position is fully remote, but applicants must live in Ohio Strong communication skills, high attention to detail, organizational ability, and multitasking capability in a fast-paced, phone-centric environment Experience or familiarity with medical triage, electronic health records (e.g., ModMed EHR), and administrative practice workflows (scheduling, insurance verification, prior authorizations) Willingness to work full-time Mon–Fri (08:00–16:30) When applying: Mention the word "EXTOL" and tag RODUuMTMuMTUwLjIwNg== (instructions provided to avoid spam) Benefits Fully remote work possible (must reside in Ohio) Opportunity to work in a patient-centered, supportive team focused on timely care No information provided regarding salary, benefits, or additional perks