Real Estate Virtual Assistant (Lead Coordination & ISA Support)

Overview A growing U.S.-based real estate company is seeking two part-time Virtual Assistants to support lead coordination and internal agent communication. This role is focused on managing inbound lead appointments and ensuring they are assigned to available agents quickly and efficiently. The ideal candidates are organized, proactive and comfortable working in a fast-paced environment where responsiveness is key. Key Responsibilities Lead Coordination & Reassignment (Primary Function) ● Monitor inbound appointment requests from real estate agents ● Identify available agents based on pre-set schedules/lists ● Contact agents (via text/call) to confirm availability ● Reassign leads within CRM (Follow Up Boss) ● Add notes and update lead records accurately Internal Communication ● Communicate primarily with internal agents (not clients) ● Ensure smooth handover of appointments between agents ● Maintain clear and professional communication at all times Client Communication (Ad Hoc / Rare) ● Occasionally contact clients if rescheduling is required ● Offer alternative appointment times using guided scripts ● Maintain a professional and friendly tone ISA / Sales Support (Secondary Function) ● Call warm leads from CRM (no cold outreach lists) ● Follow scripts to book property viewings ● Set appointments and assign to agents ● Participate in training, scripts, and roleplay sessions Requirements Must-Haves ● Strong English communication skills (clear, neutral accent) ● Comfortable on the phone (agent communication + occasional client calls) ● Highly organized and responsive ● Ability to multitask and switch quickly between tasks ● Basic admin + CRM experience ● Reliable internet and ability to work PST hours Nice-to-Haves ● Experience in real estate or working with agents ● Experience with Follow Up Boss (FUB) ● ISA / sales / appointment setting experience ● Familiarity with CRMs and dialers ● Ability to handle light sales conversations Working Structure ● Coverage required 7 days a week (business hours PST) ● Option to hire: ● 2 Part-Time VAs (split coverage) ● Workload is not constant, requires availability for when tasks come in Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM