Otis: Sales & CRM Business Analyst
Job summary: 💶 Salary: 106,720 - 160,080 ⏰ Weekly working hours: 40h 🔍 Recommended experience: Junior 🎓 Recommended education: Bachelor in Computer Science or a related field (preferred) 🏭 Industry: Manufacturing 📋 Main responsibilities: - Process analysis and recommendation of technical solutions - Creation and maintenance of Functional Design Specifications (Epics/Stories) - Support for QA/UAT, release notes, and product demos ✅ Key requirements: - At least 2 years of experience in business analysis / functional design - Experience with agile methodologies; Dynamics 365 experience preferred - Strong facilitation, communication, and collaboration skills About the company: Otis is a global leader in elevator and escalator manufacturing, installation, and service. The company operates the largest service portfolio in the industry and moves billions of people daily. Otis employs around 72,000 people worldwide and provides solutions to customers in over 200 countries and regions. Otis values safety, ethics, quality, innovation, and the development of employees. The company supports continuing education, offers global career opportunities, and fosters a diverse, performance-driven corporate culture. Responsibilities: - Analyze existing business processes, system landscapes, and user problems, recommending technical solutions and workarounds - Conduct and facilitate requirement and functional design workshops with business and technical teams - Create detailed Functional Design Specifications (Epics, Features, User Stories) - Lead scrum refinement sessions to prepare for sprint cycles - Conduct product demos for new or updated functionalities - Support QA and UAT test case creation and execution; triage system bugs and production incidents - Create release notes and communicate updates to end-users; assist with sprint planning and change management Requirements: - Preferred degree in Computer Science or related field; at least a high school diploma/GED required - Minimum of 2 years of IT experience with increasing responsibility in business analysis and functional design - Experience in business process improvement, requirement gathering, and functional design - Familiarity with product demonstrations and facilitation of international, cross-functional workshops - Proficiency with agile development methodologies; experience with Microsoft Dynamics 365 (Sales) and Azure DevOps is a plus - Knowledge of cloud solutions, data migrations, integrations, APIs, and reporting - Strong interpersonal skills, organizational talent, analytical thinking, and effective communication Benefits: - 401(k) plan with generous employer match and automatic retirement contributions - Comprehensive medical, prescription, dental, and vision insurance for employees and eligible dependents - Three weeks of paid vacation plus paid holidays - Paid sick leave, employee assistance, and wellness programs - Life and disability insurance and voluntary supplemental insurance (e.g., legal, pet, home & auto) - Generous maternity/adoption and parental leave policies, along with adoption assistance - Tuition reimbursement to support professional development - Recognition programs, service anniversaries, and spot bonuses