Healthcare Client Support & Administrative Assistant

Role Overview We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee. This role is primarily client-facing and focused on phone and email support, scheduling assistance, and general administrative coordination. The ideal candidate has prior experience in a healthcare setting, understands HIPAA compliance, and is comfortable interacting with patients and insurance-related inquiries in a professional, empathetic manner. Key Responsibilities Client & Patient Support ● Answer inbound phone calls and respond to client inquiries professionally ● Respond to emails and follow up on patient questions or requests ● Provide clear, calm, and friendly communication to patients ● Serve as a primary point of contact during business hours (Mon–Fri) Administrative Support ● Assist with appointment coordination and scheduling support ● Update and maintain basic patient information as directed ● Support providers with administrative follow-ups as needed ● Maintain accurate records and documentation in accordance with practice standards Healthcare Systems & Tools ● Use the practice's Electronic Medical Record (EMR) system for basic tasks ● Work within the phone system to manage inbound and outbound calls ● Utilize Google Workspace for email, calendars, and internal communication ● Follow all internal workflows and compliance guidelines Role Overview We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee. This role is primarily client-facing and focused on phone and email support, scheduling assistance, and general administrative coordination. The ideal candidate has prior experience in a healthcare setting, understands HIPAA compliance, and is comfortable interacting with patients and insurance-related inquiries in a professional, empathetic manner. Key Responsibilities Client & Patient Support ● Answer inbound phone calls and respond to client inquiries professionally ● Respond to emails and follow up on patient questions or requests ● Provide clear, calm, and friendly communication to patients ● Serve as a primary point of contact during business hours (Mon–Fri) Administrative Support ● Assist with appointment coordination and scheduling support ● Update and maintain basic patient information as directed ● Support providers with administrative follow-ups as needed ● Maintain accurate records and documentation in accordance with practice standards Healthcare Systems & Tools ● Use the practice's Electronic Medical Record (EMR) system for basic tasks ● Work within the phone system to manage inbound and outbound calls ● Utilize Google Workspace for email, calendars, and internal communication ● Follow all internal workflows and compliance guidelines Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM Required Skills & Experience (Must-Haves) ● Prior experience in healthcare (medical office, clinic, healthcare support role, etc.) ● HIPAA training or strong understanding of HIPAA compliance ● Excellent spoken and written English ● Comfortable handling phone-based patient communication ● Professional, empathetic, and patient-focused communication style ● High level of discretion and confidentiality Nice to Have ● Experience working with Electronic Medical Records (EMRs) ○ Familiarity with Charm Health is a plus ● Experience using RingCentral or similar phone systems ● Experience supporting medical providers or small practices ● Prior remote healthcare support experience Tools & Systems Charm Health (EMR) RingCentral (phone system) Google Workspace (email, calendar, docs) Why This Role Stable, full-time role with a growing medical practice Clear responsibilities and consistent schedule Meaningful patient-facing work Long-term opportunity replacing an in-house role