Customer Success Manager – Switzerland (m/f/d)

Introduction Do you want to start your career in a fast-growing startup in the DACH region? We are looking for talent to support our Customer Relationship Management team. As a Customer Success Manager for Switzerland (m/f/d) you will ensure a great customer journey and maintain relationships with our Swiss B2B customers. For questions and challenges from our stakeholders, you will act as the primary contact and be available with your expertise at all times to find the best possible solution together. What will you do? Customer support: Proactive support of our B2B customers, including continuous evaluation of the tools used and derivation of optimization approaches. Swiss focus: Specialization in the Swiss customer base with responsibility for technical and organizational decisions. Onboarding: Structured onboarding for our new customers to ensure optimal product use. Customer consulting: Advising B2B customers from various industries on technical and organizational questions in close collaboration with Tech, Customer Service, Project Management, Business Development, Engineering and Product. Project communication: Support in coordinating and communicating within ongoing projects. Feedback & product development: Systematic collection and forwarding of customer feedback to the Product team for continuous product improvement. On-site support: Supporting customers not only remotely but also on-site to ensure optimal advice and assistance. Your skills: Qualification: Completed commercial or technical vocational training (EFZ) or a comparable qualification. Work experience: At least 2 years of experience in Customer Success Management and/or Project Management. Communication & analysis: Strong communication skills and analytical thinking to capture and present complex issues in a structured way. Teamwork: High team orientation and active participation in the further development of internal processes together with colleagues. Problem solving: Strong problem-solving ability; even complex challenges are approached pragmatically and solution-oriented. Tool competence: Confident use of MS Office; ideally experience with CRM systems. Data affinity: Solid experience dealing with large volumes of data is an advantage. Swiss expertise: Swiss national or familiar with the Swiss mentality to communicate authentically with customers. Swiss German & French: You are confident in one language (C2) and have very good knowledge in the other (at least C1). Work setup: 40 hours per week (trust-based) Working hours: Monday to Friday, no shift work Permanent contract Location: 100% remote - residence in Switzerland Team: 17 colleagues What does Peter Park offer? This is what your everyday work looks like with us Team spirit and impact culture: Your voice counts here! We live flat hierarchies and a culture of "Du" from day one. That means short decision-making paths, direct exchange at all levels and a team that actively supports you. Your ideas are not only welcome but will be heard. Freedom for your ideas: You take on responsibility and can actively contribute your ideas. We promote your development – with real trust in your abilities. Additionally we offer: - 28 days of vacation you can schedule freely - Modern Apple equipment so you can get started right away - Flexibility that suits you - Exclusive discounts – with Corporate Benefits - Training opportunities - Innovation meets stability – start-up mentality in a financially secure environment Ready for the next step? Then become part of our team and help shape the future with us! Please send your application with all relevant documents to recruiting@peter-park.de. We look forward to hearing from you!