Team Lead Key Account (m/f/d)

Introduction Do you want to help shape the growth of Peter Park and further advance our dynamically growing Customer Success team? Due to the expansion of our team, we are looking for a third Team Lead in the Key Account area to build long-term business relationships with us and contribute to the development of our excellent Customer Success department. In this role you take on central responsibility: through strategic development, process optimization and close collaboration with your team you enable successful scaling and contribute directly to the implementation of our company goals. If you want to grow in a dynamic environment and create real impact, we look forward to hearing from you! What is your role? Inspiring leadership: You build a first-class Key Account team, establish an honest feedback culture and act as a mentor for the personal development of your members. Customer journey design: You shape the entire post-sales phase so that our B2B customers are not only satisfied but become true ambassadors of our technology. Scalable structures: You develop and document processes that keep pace with our rapid growth – from automation to quality management. Voice of the Customer: You are the central interface to Product & Tech to feed customer feedback directly into the further development of our Smart-Parking solutions. Efficiency boost: You optimize our tool landscape (CRM) to reduce manual effort and give the team more space for strategic consulting. Culture of collaboration: You promote cross-departmental collaboration with Sales and Project Management to break down silos and celebrate shared successes. Your skills Track record: At least 5 years of experience in Customer Success, Account Management or Sales – ideally in a SaaS or mobility environment. Leadership skills: You have already led teams or demonstrated as a Senior/Lead that you can motivate people and provide professional guidance. Implementation strength: You are a "doer". You do not wait for instructions but recognize potential and independently implement it into processes. Communication talent: You have native-level German and fluent English – you can convince both in front of the team and in front of C-level stakeholders. Technical affinity: You have a deep understanding of CRM systems and a passion for the digital transformation of urban space. Resilience: In a fast-growing scale-up you keep the overview and remain focused and positive even in intensive phases. Work setup 40 hours per week (trust-based) Home office policy: 3 days in the office / 2 days remote Permanent employment contract Location: Munich Team size: 5-6 colleagues What benefits does Peter Park offer? This is what your workday with us looks like Working with a mountain view: Our office in Neue Balan offers more than just modern equipment: from the roof terrace you enjoy an Alpine panorama, in summer we grill together, and our team events create a great atmosphere. Team spirit and impact culture: Your voice matters here! We live flat hierarchies and a culture of "Du" from day one. That means short decision-making paths, direct exchange with all levels and a team that actively supports you. Your ideas are not only welcome here, they are heard. Freedom for your ideas: You take on responsibility and can actively contribute your ideas. We promote your development – with genuine trust in your abilities. Additional benefits we offer 28 vacation days – which you can schedule freely Modern Apple equipment – so you can get started right away Company pension plan – we think about later Flexibility that suits you Culinary extras – discounted online canteen and weekly team lunch Exclusive discounts – with Corporate Benefits Stay fit – Jobrad, EGYM Wellpass or Urban Sports Club Productive work environment – healthy snacks like fruit, nuts & muesli, as well as height-adjustable desks Training opportunities Innovation meets stability – start-up mentality in a financially secure environment Ready for the next step? Then become part of our team – and help shape the future with us! Please send your application with all relevant documents to recruiting@peter-park.de. We look forward to hearing from you!