Sr Customer Service Specialist

Position Summary The Customer Care Specialist is responsible for order managing till fulfillment and responding to customer inquiries via email, phone or face-to-face in a swift manner. He/she will be the contact point for internal & external customers, co-ordinate and collaborate all customer's orders promptly and efficiently. Ensure all deliveries to customers are properly communicated to all parties, co-ordinate with Logistics/3rd party to ensure seamless deliveries, ensure customer's inquiries/complaints/feedbacks are handled promptly and appropriately, as well as to achieve a high level of customer satisfaction at all times. Responsibilities and Duties: Focus on order processing, order fulfillment till delivery in a prompt and accurate manner. Acknowledge customers' emails on queries/feedbacks/order placement within one working day. Follow up with customers to ensure high level satisfaction and determine future requirements. Ensure that customer's complaints/feedbacks are well investigated, resolved, and escalate the complaints/feedbacks aptly to Senior and work with Regulatory & QSHE swiftly & independently. Ensure the availability of certificate of analysis/compliance, applying inspection status. Prepare, generate and disseminate customer reports in a timely and accurate manner. Collect and sustain sales data and database of customer contacts. Maintain good filing and retrieval system to ensure easy access to work documents, when needed. Always adhere to management systems and comply with standard operating procedures without fail. Participate in continuous process improvement projects as and when needed. Ensure compliance with the safety rules and measures stated in the WSH Risk Assessment. Refrain from any unsafe or negligent act that may endanger yourself or others at the workplace. Always use personal protective equipment to ensure safety at the workplace. Be responsible for participating in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices. Other duties as assigned. Knowledge and Skills Requirement Minimum GCE 'O' level or Diploma level. At least 2 years working experience in related industry for senior position. Professional, effective communication skills, an attentive listener, and a great team player. Well-mannered, empathetic, approachable, and well-disciplined in nature. Calm and patient when dealing with customers in complex situations. Reacts well under pressure, especially in a constantly changing organizational environment. Proficiency in Microsoft Office. Abide by Company's policies and procedures at all times. Always represent the Company in a professional manner. Keep the Company's information confidential. Brenntag TA Team