Senior Claims Executive

At AIG, we are reimagining the way we help customers manage risk. Join us as a Senior Claims Executive, GL/EL, to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued team member. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency. How you will create an impact - Handle general liability and employer liability claims adjudication, reserving, and settlement of claims within given authority level. - Interpret policy wording for both SME and Commercial portfolios to determine coverage. - Understand common law claims, permanent incapacity computation, medical expense, and leave wage derivation, eventually driving claims resolution effectively and timely within required turnaround times per AIG’s internal claims SOP. - Ensure fair and impartial adjudication of regulatory coverage and communicate developments and outcomes to all concerned parties. - Provide high-standard customer service and adhere to legal and regulatory requirements. Functional Responsibilities: - Manage key claims inquiries, including general liability coverage and legislative coverage determination, and determine special and general damage awards according to Singapore law. - Communicate broadly with internal and external stakeholders where required. - Strive for continuous improvement in claim file handling through feedback and support from Quality Assurance Review processes. - Contribute to maintaining best practices for GL/EL intermediate to high-value complex claims, consistent with global best practices. - Demonstrate high technical claims competence and handle intermediate to advanced complex claims in the Line of Business. - Conduct ad hoc administrative duties. - Align with team members to ensure adherence to best practice protocols consistent with global best practices. Accountabilities: - Timely, accurate, and customer-focused claims resolution while minimizing indemnity exposure and mitigating vendor and legal expenses. - Effectively communicate key complex claims and GL/EL portfolio messages to internal stakeholders. - Maintain financial control through disciplined reserve management and other financial transactions. - Interpret policies accurately and consistently. What you’ll need to succeed: - Basic insurance certifications (e.g., BCP and Comm GI). - Proven experience in assessing complex GL/EL claims. - Timely, accurate, and customer-focused claims resolution while minimizing indemnity exposure and mitigating vendor and legal expenses. - Effective communication of key complex claims and portfolio insights to internal stakeholders. - Financial control through consistent reserve planning and disciplined financial transactions. - Accurate and consistent policy interpretation. - Administrative experience is preferred. - Strong written and verbal communication skills. - Time management skills, enabling prioritization of workload and diary management. - Ability to contribute effectively in a team environment. - Capability to work with claims and various stakeholders such as underwriters and actuaries to drive claims strategies effectively. - Sound knowledge of technical claims topics. - Skill in policy language (regulatory and claims assessment) enabling accurate and consistent interpretation of policy wording. - Basic knowledge of legal, regulatory, and litigation/procedural requirements for the line of business. - Experience following up on recommendations from technical claims audits and pursuing continuous claim handling improvements. - Ability to work under pressure and meet tight deadlines. At AIG, we value in-person collaboration as an essential part of our culture. That’s why we ask our team members to be primarily based in the office. This approach fosters effective collaboration and creates a supportive, connected environment for our team and clients. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We understand the importance of protecting and investing in what matters most to you. That’s why we’ve created our Total Rewards Program, a comprehensive benefits package that goes beyond work to include your health, wellbeing, financial security, and professional development—offering peace of mind for you and your family. Reimagining insurance to make a bigger difference in the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions and one of the most far-reaching property casualty networks in the world. It’s an exciting time to join us as we think in new and innovative ways across our operations to deliver better solutions to our customers. At AIG, you’ll have the opportunity to support individuals, businesses, and communities in managing risk, responding to uncertainty, and discovering new potential. We invest in our people, our greatest asset, through continuous learning and development in a culture that celebrates individuality and ambition. Welcome to a culture of inclusion We are committed to fostering a culture that respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals. Through initiatives like cultural awareness activities, Employee Resource Groups (ERGs), and global chapters, we promote inclusion and belonging. The talent of our people is one of our greatest strengths, and we are honored to receive numerous recent awards and accreditations for our commitment to positive change. AIG is an equal opportunity employer, dedicated to providing equal opportunities to all qualified individuals irrespective of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or other legally protected categories. AIG is committed to making reasonable accommodations for job applicants and employees with disabilities. For such accommodations, please contact candidatecare@aig.com. Functional Area: CL - Claims AIG Asia Pacific Insurance Pte. Ltd.