Licensed P&C Customer Service and Sales Representative – Indian Land

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full-time Exempt/Non-Exempt: Hourly Job Description: Join America’s most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: - Medical, dental, and vision benefits - 401k Match - Paid parental leave and adoption assistance - Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays - Paid volunteer day annually - Tuition assistance program, professional certification reimbursement program, and other professional development opportunities - AAA Membership Discounts, perks, and rewards - And much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Key responsibilities include: - Performing retention calls, processing applications, renewals, and amendments, resolving customer problems, and selling membership and financial products (credit cards) - Providing price quotes on all insurance products, factoring in applicable rules (underwriting, business, etc.) and discounts to complete the sale - Taking insurance payments (initial, installment, lapse, or reinstatement) - Responding to customers’ insurance inquiries and explaining product features and Auto Club Group service advantages to potential customers to promote and sell various insurance, membership, and financial products - Referring to agents when appropriate - Recognizing and promoting cross-sale opportunities while servicing changes to existing member policies and processing customer policies, endorsements, and status and coverage changes according to state rules and corporate policies and procedures - Providing customer assistance through sales processing activities and supporting management and agents when applicable - Conducting outbound promotional and retention call activities as requested and promoting Auto Club Group products and services following established guidelines - Participating in team activities to promote customer satisfaction and consistent service - Receiving and resolving member/customer complaints and seeking assistance from management when necessary - Participating in events to generate insurance revenue, improve member awareness of products, and support local community activities - Fulfilling, maintaining, and servicing insurance policies - Responding to inquiries regarding insurance availability, eligibility, and coverage - Preparing insurance proposals, policy changes, transfers, and billing clarifications - Contacting members or insureds regarding renewal of delinquent memberships, late premium payments, and soliciting reinstatements in case of policy cancellations - Verifying new business applications - Referring members/insureds to other lines of business (e.g., Travel and Life) - Processing insurance and membership payments - Updating electronic member information - Maintaining filing systems and providing general Agency support HOW WE REWARD OUR EMPLOYEES - Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: - A Current Property & Casualty Insurance license - Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products - Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire Education: - High School Diploma or equivalent Work Experience: - Providing high levels of customer-focused service - Servicing insurance policies and processing applications, renewals, and amendments - Responding to billing and coverage questions - Processing monetary transactions and taking payments - Promoting the sales of insurance products and services using established guidelines - Presenting complex information clearly and concisely Knowledge and Skills: - Analyzing member/potential customer insurance needs and determining appropriate coverage levels - Preparing appropriate rate quotations - Organizing, planning, and promoting sales of ACG insurance and membership products/services - Performing outbound service calls - Maintaining accurate records - Understanding insurance terminology, general regulations, underwriting procedures, and sales compliance guidelines - Using insurance systems and/or membership systems (e.g., PPS, POS, IMS, IPM) - Working effectively in a team environment - Working independently with minimal supervision - Exceeding member expectations relating to professionalism, efficient and effective customer service, and maintaining the office environment - Being proficient in Microsoft Office products - Communicating clearly and concisely, reading, and comprehending work guidelines - Performing mathematical calculations for accurate monetary transactions - Working under pressure in a fast-paced customer service environment - Successfully completing training relative to all Auto Club Group products and services Work Environment: - Working in a temperature-controlled office environment - Willingness and ability to work irregular hours, including weekends, holidays, and community events Who We Are: Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. By continuing to invest in advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. When you join our team, you’ll notice the same enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group, visit www.aaa.com Important Note: ACG’s Compensation philosophy provides a market-competitive structure of fair, equitable, and performance-based pay to attract and retain excellent talent that enables ACG to meet its short- and long-term goals. ACG uses a geographic pay differential as part of its base salary compensation program. Pay ranges outlined in this posting reflect the geographic areas in which ACG operates. Salary at the time of offer is determined based on these and other factors relevant to the job and its level. The above statements describe the principal and essential functions but not all functions that may be inherent in the job. Reasonable accommodations will be made for otherwise qualified applicants to fulfill these requirements. The Auto Club Group and its affiliated companies are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Regular and reliable attendance is essential for performing this job. AAA The Auto Club Group is committed to fostering a culture of inclusion and equal opportunities for all employees.