Licensed P&C Customer Service and Sales Representative – Charleston

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full-time Exempt/Non-Exempt: Hourly Job Description: Join America’s most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: - Medical, dental and vision benefits - 401k Match - Paid parental leave and adoption assistance - Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays - Paid volunteer day annually - Tuition assistance program, professional certification reimbursement program, and other professional development opportunities - AAA Membership discounts, perks, and rewards - And much more A DAY IN THE LIFE of a Field Insurance Service Representative: The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. You will: - Perform retention calls, process applications, renewals, amendments, resolve customer problems, and sell membership and financial products (credit cards). - Provide price quotes on all insurance products, applying all applicable rules (underwriting, business, etc.) and discounts to complete the sale. - Take insurance payments (initial, installment, lapse, or reinstatement). - Respond to customers’ insurance inquiries and explain product features and Auto Club Group service advantages to potential customers to promote and sell various insurance, membership, and financial products. - Refer to agents when appropriate. - Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member’s policy. - Provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures. - Provide customer assistance through sales processing activities and assist management and agents when applicable. - Conduct outbound promotional and retention call activities as directed by management and promote Auto Club Group products and services following established guidelines. - Participate in team activities to promote customer satisfaction and consistent service adhering to the customer service model. - Handle and resolve member/customer complaints, seeking assistance from management in complaint resolution if necessary. - Participate in office events aimed at generating insurance revenue, enhancing member awareness of products, and supporting community activities. - Fulfill, maintain and service insurance policies. - Respond to insurance-related inquiries regarding availability, eligibility, and coverage. - Prepare insurance proposals, policy changes, transfers, and billing clarifications. - Contact members or insureds regarding the renewal of delinquent memberships, late premium payments, and solicit reinstatements in the case of policy cancellations. - Verify new business applications. - Refer relevant members/insureds to other lines of business (e.g., Travel and Life). - Process insurance and membership payments. - Update electronic member information. - Maintain filing systems and provide other general Agency support. HOW WE REWARD OUR EMPLOYEES: Starting hourly wage of $23.00 - $25.50 per hour, based on experience. WE ARE LOOKING FOR CANDIDATES WHO HAVE THE FOLLOWING QUALIFICATIONS: Required Qualifications: - A current Property & Casualty Insurance license. - Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. - Successful completion of Customer Service, Insurance, and Membership training within six months of hire. Education: - High School Diploma or equivalent. Work Experience: - Provide a high level of customer-focused service. - Service insurance policies and process applications, renewals, and amendments. - Respond to billing and coverage questions. - Process monetary transactions; take payments. - Promote the sales of insurance products and services using established guidelines. - Present complex information in a clear and concise manner. Knowledge and Skills: - Analyze member/potential customer insurance needs and determine appropriate coverage levels. - Prepare appropriate rate quotations. - Organize, plan, and promote the sale of ACG insurance and membership products and services. - Perform outbound service calls. - Maintain accurate records. - Knowledge of insurance terminology, general insurance regulations, underwriting procedures, sales regulatory and compliance guidelines, and insurance/membership systems (e.g., PPS, POS, IMS, IPM). - Ability to work effectively in a team environment and independently with minimal supervision. - Exceed member expectations regarding professionalism, efficient customer service (on phone or in person), and maintenance of work and office environment. - Proficiency in using Microsoft Office products. - Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules, and procedures). - Perform mathematical calculations for monetary transactions. - Work under pressure in a high-volume, fast-paced customer service environment. - Successfully complete appropriate training for all Auto Club Group (ACG) products and services. Work Environment: - Work in a temperature-controlled office environment. - Willingness and ability to work irregular hours, including weekends, holidays, and community events. Who We Are: Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. By continuing to invest in advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, knowing our differences make us stronger. To learn more about AAA The Auto Club Group, visit www.aaa.com. Important Note: ACG’s compensation philosophy is to provide a market-competitive structure of fair, equitable, and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short- and long-term goals. ACG uses a geographic pay differential as part of the base salary compensation program. The pay ranges outlined in this posting are based on the various geographic areas where ACG operates. Salary at the time of offer is determined based on these and other factors associated with the job and job level. The above statements describe the principal and essential functions but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, if needed, to enable them to fulfill these requirements. The Auto Club Group and all its affiliated companies are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Regular and reliable attendance is essential for the function of this job.