Lead Technology Resiliency Analyst

Job Family IT Operations About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. Who We Are We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do Transamerica is organized into three distinct businesses. These include: 1) World Financial Group, including Transamerica Financial Advisors; 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions; and 3) Financial Assets, which includes legacy blocks of long-term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. For more information, visit transamerica.com. Job Description Summary Enterprise Technology is a global organization within Transamerica. We provide dedicated application support to Transamerica and bring all of Aegon's business units together through the use of technology. We provide the backbone—the infrastructure—for how everything works. We’re creating the company’s AI environment, building a flexible ‘cloud experience’ for internal hosting services, designing frameworks for data governance and management, and ensuring the security and stability of the company’s technology. In short, we enable the business units to move more quickly and deliver to our clients in the best possible way. Whether customers are interested in insurance products, annuities, or financial services, we’re here to ensure they don’t have to worry about the safety of their information. The people we employ are incredibly diverse, both in terms of backgrounds and skill sets. There are over 1,000 of us representing a dozen or so nationalities and located in the UK, the US, the Netherlands, Hungary, Spain, and Hong Kong. Our global teams are experts in areas such as application development, information security, infrastructure services, data and analytics, risk and controls, procurement, program management, and architecture. With the breadth of functions within Enterprise Technology, individuals can pursue a wide variety of careers, and we have a focus on supporting employees’ development. The most important quality in the people who join us is curiosity. A lot of what we do involves problem-solving, requiring colleagues to take what they know and apply it to new situations. We have many mature processes, but we’re always looking for opportunities to improve, so we want people who are naturally inquisitive and confident enough to challenge the way we do things. Technology is constantly, rapidly changing — we need you to help us continue to change with it. Job Description Job Description Summary: In this role, you will lead the development, execution, and continuous improvement of our enterprise technology resiliency strategy and roadmap. You will drive cross-functional alignment to ensure business-critical systems and services can withstand and recover from disruptions—including operational failures, cyber incidents, and large-scale disasters. You will provide strategic direction, governance, and thought leadership to embed resiliency into technology architecture, operations, engineering practices, and investment planning. What You Will Do: - Partner with senior leaders to create and deliver a technology resiliency roadmap aligned to business strategy. - Define long-term resiliency goals and investment priorities with IT and business partners; establish governance, accountability, and alignment for resiliency initiatives. - Champion resiliency-by-design practices across engineering, architecture, and product teams so resilience is built into solutions from the start. - Implement strategies, policies, standards, and procedures that ensure continuity of critical systems and operations; review and update them regularly. - Lead large-scale resiliency testing (e.g., failover, disaster recovery exercises, and cyberattack simulations) and drive continuous improvement based on outcomes. - Define test methodologies, success criteria, and post-exercise reviews; partner with security, network, and application teams to embed resiliency across the technology environment. - Conduct risk assessments and business impact analyses to identify, prioritize, and address potential disruptions and their business impact. - Build and maintain a technology resilience scorecard (KPIs, maturity, architectural risk, recovery performance); communicate readiness and improvement plans to executive leadership and governance forums. - Partner with engineering and architecture teams to validate designs to meet business Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). - Stay current on emerging resiliency trends and best practices (e.g., Zero Trust, cloud-native resiliency, cyber resiliency, ransomware mitigation) and provide thought leadership on new approaches. - Provide technical guidance and standards for resilient architectures for both on-prem and cloud-based applications. What You Will Need: Qualifications: - Bachelor’s degree in Information Technology or a related field (or equivalent experience). - 7+ years of experience in IT infrastructure/operations with a focus on technology resiliency and disaster recovery. - Strong knowledge of technology resiliency principles (e.g., risk assessment, business impact analysis, incident management, resiliency testing). - Proficiency with IT systems, platforms, and tools (e.g., operating systems, virtualization, cloud, backup/recovery, network security, infrastructure management). - Experience planning and executing disaster recovery for on-prem and cloud-based infrastructure (AWS/Azure). - Familiarity with resiliency technologies and patterns (e.g., backup/recovery, clustering, load balancing, replication). - Strong stakeholder management skills. - Excellent verbal and written communication skills; ability to translate technical concepts for both technical and non-technical audiences. - Strong problem-solving and analytical skills with the ability to drive process improvements. - Proven experience developing and executing resiliency and recovery plans; ability to produce clear documentation, reports, and presentations. - Working knowledge of the ServiceNow platform. Preferred: - Advanced Excel and PowerPoint skills. Working Conditions: This is a hybrid position requiring three days in office per week.