Complex Motor Claims Handler

Join us as a Complex Motor Claims Handler to join a dynamic and progressive team in the Claims function of one of the world's largest insurers. The candidate will actively support the department in providing a customer-focused, cost-efficient claims handling service through a proactive approach to claims handling that places customer service as the core value while operating within a regulatory framework. The role will require interaction with internal claims teams and stakeholders, brokers, insureds, external providers, and third-party agents. A training framework and support network will be provided for the successful candidate to learn new skills and knowledge on all aspects of motor claims - technical, legal liabilities, coverage, quantum, legal/regulatory procedure, negotiation, and assessment skills, among others – to manage a portfolio of complex motor claims. Core Duties & Responsibilities: Proactively handle and investigate a portfolio of motor claims from start to finish, accurately and efficiently validating and assessing coverage, liability, and quantum, up to your approved limit. Demonstrate a customer-focused mindset and achieve cost-effective claim resolutions, visibly achieved through claims outcomes and litigation management. Demonstrate best practice adherence, consistently achieving or exceeding audit benchmarks. Ensure claims file data is accurate at all times. Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved. Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters, providing feedback on claims issues, wording, and market trends. Proactively identify and review suspect or fraudulent claims on a consistent basis in line with the company’s internal requirements. Maintain a customer-focused mindset and achieve cost-effective claim resolutions, notably evidenced through claims outcomes and litigation strategies. Stay informed and up-to-date on all aspects of the Claims proposition and promote its capabilities whenever possible. What we’re looking for: Experience in handling Motor Claims is advantageous. Strong communication skills, both written and verbal, in managing various stakeholders (customers, panel lawyers, brokers, etc.). The ability to make appropriate decisions regarding legal liability, damage assessment, and evaluating the need for investigation or rehabilitation. Robust policy language and interpretation skills for accurate indemnity decisions. A self-motivated, proactive team member who can take individual responsibility for an allocated caseload. The ability to contribute effectively within a team environment while managing individual responsibilities. At AIG, we value in-person collaboration as an essential part of our culture, which is why we expect our team members to primarily work in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters: At AIG, our people are our greatest asset. We understand the importance of protecting and investing in what matters most to you. This is why we created our Total Rewards Program, a comprehensive benefits package that goes beyond time spent at work. It offers benefits focused on your health, wellbeing, and financial security, as well as your professional development, to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference in the world: American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most expansive property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver even better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, navigate times of uncertainty, and discover new potential. We invest in our most valuable asset—our people—through continuous learning and development, within a culture that celebrates everyone for who they are and who they aspire to become. Welcome to a culture of inclusion: We’re committed to fostering a culture that truly respects and celebrates everyone’s talents, backgrounds, cultures, opinions, and goals. We promote a sense of inclusion and belonging through learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs form a cornerstone of our inclusive culture. The talent of our people is one of AIG’s greatest strengths, and we are honored that our dedication to positive change has been recognized through numerous awards and accreditations. AIG provides equal opportunities to all qualified individuals, irrespective of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you require reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: CL - Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd