Claims Officer Nassau

CG ATLANTIC GENERAL INSURANCE LTD ABOUT US A leading regional player in the retail insurance sector, Coralisle Group Ltd., with over 600 employees and offices in Bermuda, the Bahamas, Barbados, the British Virgin Islands, the Cayman Islands, Turks & Caicos Islands, Anguilla, Antigua and Barbuda, Montserrat, Dominica, St. Lucia, St. Vincent, Saint Maarten, Grenada, Trinidad and Tobago, Guyana, Curacao, Aruba, Jamaica and Belize, offers a complete range of premier financial and insurance services to individual and corporate clients. We know that our products make a real difference to our clients and their families. THE ROLE The primary duties for the Claims Officer will include but not be limited to interviewing clients about their claims, recording all relevant information, liaising with S&G Claims Engineers and repairers, and overseeing claim settlements. Other duties will include customer service, administrative, and clerical duties to support the primary duties as well as participation in projects as assigned. Main responsibilities include: - Ensures that all claims are processed in a timely manner and that an appropriate level of communication is maintained throughout the process with relevant parties. - Interviews claimants and third parties to determine the facts of the claims, levels of liability, and inspects damaged vehicles and properties on-site as part of the process. - Communicates and consults with the investigating Claims Engineer to review their reports and obtain additional information as required. - Reviews estimates and approves settlements within authorized limits; negotiates with claimants when required. - Liaises with repairers primarily to confirm their ability to adequately repair the vehicle or property, availability of parts, and whether the client's deductible has been met. - Maintains an effective follow-up system to ensure that no claim is left unresolved. - Immediately refers any personal injury claim above given authority, cyclist accidents, and pedestrian accidents to the Claims Manager. - Brings any non-routine matters to the attention of the Claims Manager. - Reviews all files that remain open after a 30-day period with the goal of closing them. - Notifies other departments within P&C of claim details that may be relevant to potential renewals or otherwise, of clients in accordance with required procedures. - Prepares and/or reviews for appropriateness (as requested) all correspondence in connection with claims, such as additional requirements or restrictions on policies, prior to distribution. - Reviews the overall subrogation position on a quarterly basis to ensure request letters for payments are sent and takes appropriate action. - Maintains files, records, and account systems used in the Claims Department, including the P&C computer system. THE PERSON To be the ideal candidate, you will have: - Minimum of 3 years’ experience in General Insurance Claims. - CII Certificate. - Strong administration skills. - Strong organizational skills. - Superior communication skills, including verbal, written, negotiating, and presentation abilities. - Intermediate proficiency in the use and application of standard Microsoft and email software applications. - Problem-solving ability. - Customer service orientation. - Adaptability and flexibility. - Attention to detail. - Time management skills. - Professionalism. - Ethical judgment and integrity. - Empathy. - Negotiation skills. THE BENEFITS We value our employees and offer a supportive and inclusive work environment. We provide opportunities for professional growth and development, competitive compensation, and a comprehensive benefits package. PLEASE NOTE Only applications submitted through the portal will be accepted. Please mention the word **DOMINATES** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and confirm they are human.