Branch Customer Service Rep – Lady Lake, FL

It’s a great time to join AAA The Auto Club Group! Join the team committed to driving your career forward. Job Type: Full-time Exempt/Non-Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG): An established brand that has been around for over 100 years. Our members know and trust us! Branch offices house travel, membership, insurance sales, and support employees. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: - Other Branch positions – Field Insurance Sales Agent, Travel Agent - Other Departments such as Call Centers (ERS, Sales and Service, etc.), Automotive Services, Claims, Underwriting, and more A Day in the Life of a Branch Customer Service Representative: The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. Responsibilities include: - Providing sales and support services to members, including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.), and (some) banking products. - Generating leads, updating members on travel and insurance specials, and providing travel information. - Responding to customer inquiries and referring to senior staff or an agent when appropriate. - Providing cashiering services to members, including taking and processing payments for insurance policies (installment, lapse, or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers, and balancing the cash drawer. - Receiving and resolving member/customer complaints and seeking assistance from management in complaint resolution when appropriate. - Providing administrative support to the travel and/or insurance sales staff during peak periods. - Conducting outbound promotional calls for insurance and/or travel products. - Performing other duties as assigned. How We Reward Our Employees: Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages, including: - Medical, dental, and vision benefits - 401k match - Paid parental leave and adoption assistance - Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays - Paid volunteer day annually - Tuition assistance program, professional certification reimbursement program, and other professional development opportunities - AAA Membership Discounts, perks, and rewards - And much more We Are Looking for Candidates Who: Required Qualifications: Education: High School Diploma or equivalent. Work Experience: - Working in a customer-focused environment. - Providing customer-focused service and timely solutions to problems. - Using Microsoft Office applications. - Taking personal responsibility in seeking solutions to problems. - Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals. Successful candidates will possess: - Passion and enthusiasm for working with people. - Basic mathematical calculations to accurately perform monetary transactions. - Strong verbal and written communication skills in a work environment. - Ability to work effectively in a team environment. - Dedication to exceeding member expectations with professionalism, efficient and effective customer service (on phone or in person), and maintaining the workstation and office facility. - Ability to work under pressure in a high-volume, fast-paced customer service environment. - Availability to work irregular hours, including holidays and weekends (may include community events). Work Environment: This is an in-office position. Employees will service ACG members in person and are based on-site in an ACG branch facility. Who We Are: Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. When you join our team, one of the first things you’ll notice is that same whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group, visit www.aaa.com. Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable, and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short- and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas in which ACG operates. Salary at the time of offer is determined based on these and other factors associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group and all its affiliated companies are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.