Benefits Advisor Lead – Benefits Program Performance

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Benefits Advisor Lead for Benefit Program Performance, you will be responsible for the assessment of benefit plans, programs, and services to ensure program performance aligns with the total rewards philosophy and HR strategy. You will provide data-based strategic insights and design solutions covering a wide range of benefit programs including health & welfare, retirement, work-life, total health management, voluntary benefits, and time-off programs. You will lead efforts to monitor enterprise risk regarding benefit programs and services associated with legislative, regulatory, market, and expense trends. We offer a flexible work environment requiring an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: - Apply expert knowledge to provide strategic guidance in the design, development, assessment, implementation, and administration of benefit plans, programs, and services. - Direct the analysis of organizational trends, market data, and industry practices to identify root causes and address benefit issues. - Oversee the daily management of programs, regulatory compliance, contract compliance, and contracted suppliers. - Apply advanced principles, theories, and concepts to determine optimal solutions. - Provide insight and guidance to senior leadership on complex issues. - Recommend changes to programs and success measures as appropriate. - Research and recommend alternative benefits programs and initiatives. - Manage multifaceted programs with enterprise-wide risks and oversee other complex programs to ensure integration and alignment with the Total Rewards philosophy. - Develop objectives for employee benefit programs to ensure program success and compliance with internal goals and external federal requirements. - Monitor and evaluate the effectiveness of benefit programs and suppliers using metrics and best practices with an enterprise-wide impact. - Ensure vendors are aligned with benefit program objectives and provide appropriate service levels to employees. - Advise senior leadership on the legal and regulatory environment that may impact current and/or future employee benefit offerings. - Evaluate and recommend changes to programs to ensure compliance with federal regulations. - Monitor the work of team members, providing direct feedback and coaching as needed. - Develop a communication strategy around benefit plans, programs, and services, including open enrollment changes, pricing, and plan details. - Serve as a primary resource for escalated issues that require unique solutions. - Monitor the annual benefits budget in partnership with Finance and vendors, developing measures to ensure costs are minimized, and efficiencies are realized. - Analyze financial impacts and recommend program adjustments to minimize financial risks. - Lead and motivate cross-functional team members in designing business solutions for benefit plans, programs, and services with an enterprise-wide impact. - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled per risk and compliance policies and procedures. What you have: - Bachelor’s degree; or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 8 years of experience in employee/retiree benefits, including financial analysis, performance metric development, health and welfare, defined benefit and defined contribution plans, wellness, and work-life. - Experience with benefits supplier contract management, regulatory compliance, and day-to-day operations. - Extensive project management experience, including requirement development and implementation. - Knowledge of HR standards, procedures, and policies regarding human resources management and health/group insurance products. - Demonstrated knowledge of executive benefits programs and outsourced benefits administration. - Experience documenting processes, identifying required controls, and implementing solutions. - Advanced knowledge of defined benefit and defined contribution plans, deferred compensation, and health and welfare plans. - Proficient in Microsoft Office tools, including Word, Excel, and PowerPoint. - Knowledge of federal laws, rules, and regulations, including ERISA, COBRA, HIPAA, ACA, and FMLA. What sets you apart: - Strong actuarial or data analytics skills and experience. - Experience developing data insights to influence action. - Experience managing a benefits data warehouse. - Track record of enhancing benefit program design based on data analysis. - Experience developing dashboards to track program performance. Compensation range: The salary range for this position is $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply if at any time (now or in the future) you will need immigration support (e.g., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off with holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis; this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.