Administrative Assistant - Remote

remote-job.net Job Summary: 💶 Salary: Not specified ⏰ Weekly working hours: Full-time 🔍 Recommended experience: Junior 🎓 Recommended education: Not specified 🏭 Industry: Education 📋 Main responsibilities: Resolving inquiries via official communication channels; Strategic use of communication platforms like WhatsApp, Email, and Phone; Collaborating with internal teams to address issues. ✅ Main requirements: Minimum requirement: High school diploma; University education is an advantage but not mandatory; Customer service experience is required. About the company This position is for acting at EBRADI - Mooca, which is part of the Ânima ecosystem, the largest and most innovative quality education ecosystem in the country, with institutions spread all over Brazil. We are a company in constant evolution, seeing new ways to promote education in every detail. In fact, this is the essence that makes us different. Responsibilities Provide customer service through official communication channels; Implement customer service strategies via WhatsApp, Email, Phone, or other corporate communication tools; Interact with support areas to internally address or forward inquiries from students or prospects; Oversee the post-sales management process (conversion, overdue payments, enrollment confirmation) using the company's management tools; Achieve individual and collective targets. Requirements Completed high school diploma; A (current) university course is an advantage; Customer service experience and strong written and verbal communication skills. Benefits Education scholarships; Opportunity to recommend two additional education scholarships; Programs for well-being and quality of life; Additional benefits such as Totalpass and Zenklub; Access to the company’s own school with over 100 free courses; Day off on your birthday; Half-day off on a child's birthday (up to 16 years old); Gifts for special occasions such as weddings, births, or new professional qualifications; Private health and dental insurance.