Junior Customer Experience Analyst

Description We are looking for a new "mainoense" to join the Business Intelligence for Comex team (Customer Relations). You will work throughout the customer journey, from onboarding to strategic support, ensuring autonomy, operational efficiency, and the best experience with the Mainô system. For this challenge, we are looking for an analytical, organized person with excellent communication skills and a passion for technology and continuous improvement. If you have a collaborative spirit, can prioritize tasks in a dynamic environment, and are familiar with innovations and artificial intelligence tools to optimize routines, this role is for you! Responsibilities and Duties - Ensure the continuous and efficient execution of customer operations; - Handle issue resolution and follow up on customer support cases; - Support customer onboarding and implementation processes; - Assist in the adoption of the platform and strengthen customer autonomy; - Identify opportunities for process improvement and optimization; - Contribute to operational scalability and continuous development of the area; - Participate in internal projects, strategic initiatives, and OKR monitoring; - Support the use of tools, processes, and initiatives related to innovation and AI. Requirements and Qualifications - Ongoing or completed graduation in related fields such as International Relations, Foreign Trade, Accounting, Law, Logistics, Administration, or similar areas; - Comfort with technology; - Intermediate-level Excel proficiency; - Previous experience in user support, Customer Success (CS), or Customer Experience (CX). Please mention the word **FLEXIBILITY** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.