Senior Client Implementation Lead (Culture and Operation Transformation)

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. About Kraken Technologies Kraken Technologies is a company under Octopus Energy Group that provides the Kraken platform globally to energy suppliers. Current clients include EDF, EON Next, Origin, Plenitude, Tokyo Gas, and others. More clients are expected to join over the coming years. What will you do in this position? We are currently progressing a Kraken implementation with a major Japanese client and are expanding the team that will lead the operational transformation and cultural change associated with the platform rollout. The Senior Client Implementation Lead will own the client’s operating model ("how things get done") and the operating environment (the actual culture change programme). You will be broadly responsible for coordinating, building, managing and delivering the culture change programme with the client, working closely with technology teams, product managers and the client team. The Client Implementation Lead will embody how Kraken works: finding problems, designing solutions and delivering them to the client through workshops and training. This role combines technology, processes and people to deliver innovative culture change for our clients. Key roles and responsibilities: Supporting client operational transformation - Lead the design and delivery of the culture change programme as the Senior Client Implementation Lead - Work with the Kraken Transformation Director to guide the client on their transformation journey - Collaborate with Kraken Technologies implementation teams and the client to roll out culture change programmes, including leadership development and coaching - Create plans, timelines and resources for a successful implementation - Manage project progress, escalate issues and remove blockers Providing coaching and workshops - Work with Kraken teams to provide coaching and mentoring to the client - Prepare and deliver workshops for training groups and leadership development - Support operational analysis based on client needs and translate that into team programmes Other - Occasional travel may be required - We seek people who enjoy ambiguity, take initiative and derive satisfaction from direct client engagement - Make the most of a simple, evolving technology platform underpinned by freedom, autonomy and trust - Be willing to support the client beyond your immediate remit when necessary Desired attributes: Curiosity and proactivity - Notice the details and enjoy self-directed learning. The team will support you, but this role suits someone who thinks for themselves and embraces challenges. Time management - Able to work independently with minimal direction and collaborate with the team to move projects forward. Effectively manage tasks and client priorities. Influential communicator - Naturally convey Kraken’s ideas, lead meetings and drive strategy. Able to explain using slides, Gantt charts and flowcharts. Patience - Clients are undergoing significant change. Progress can sometimes feel slow, and you should be able to provide careful, repeated support. Be flexible with regional adjustments and changes. About Kraken Technologies Kraken Technologies is a company under Octopus Energy Group that provides the Kraken platform globally to energy suppliers. Current clients include EDF, EON Next, Origin, Plenitude, Tokyo Gas, and others. More clients are expected to join over the coming years. What will you do in this position? We are currently progressing a Kraken implementation with a major Japanese client and are expanding the team that will lead the operational transformation and cultural change associated with the platform rollout. The Senior Client Implementation Lead will own the client’s operating model ("how things get done") and the operating environment (the actual culture change programme). You will be broadly responsible for coordinating, building, managing and delivering the culture change programme with the client, working closely with technology teams, product managers and the client team. The Client Implementation Lead will embody how Kraken works: finding problems, designing solutions and delivering them to the client through workshops and training. This role combines technology, processes and people to deliver innovative culture change for our clients. Key roles and responsibilities: Supporting client operational transformation - Lead the design and delivery of the culture change programme as the Senior Client Implementation Lead - Work with the Kraken Transformation Director to guide the client on their transformation journey - Collaborate with Kraken Technologies implementation teams and the client to roll out culture change programmes, including leadership development and coaching - Create plans, timelines and resources for a successful implementation - Manage project progress, escalate issues and remove blockers Providing coaching and workshops - Work with Kraken teams to provide coaching and mentoring to the client - Prepare and deliver workshops for training groups and leadership development - Support operational analysis based on client needs and translate that into team programmes Other - Occasional travel may be required - We seek people who enjoy ambiguity, take initiative and derive satisfaction from direct client engagement - Make the most of a simple, evolving technology platform underpinned by freedom, autonomy and trust - Be willing to support the client beyond your immediate remit when necessary Desired attributes: Curiosity and proactivity - Notice the details and enjoy self-directed learning. The team will support you, but this role suits someone who thinks for themselves and embraces challenges. Time management - Able to work independently with minimal direction and collaborate with the team to move projects forward. Effectively manage tasks and client priorities. Influential communicator - Naturally convey Kraken’s ideas, lead meetings and drive strategy. Able to explain using slides, Gantt charts and flowcharts. Patience - Clients are undergoing significant change. Progress can sometimes feel slow, and you should be able to provide careful, repeated support. Be flexible with regional adjustments and changes. Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms Required skills and experience Business transformation / BPR expertise - Proven track record of leading Business Process Reengineering (BPR) or transformation projects. - Experience driving organisational operational excellence and efficiency improvements. Organizational Development - Expertise in optimising organisational structure, culture and operational processes. - Experience strengthening organisational capabilities in line with business objectives. Senior stakeholder management - Proven experience building and managing relationships with senior stakeholders. - Maintain cross-organisational alignment and drive effective communication. Project / programme management - Experience managing and delivering complex projects or programmes. - Focus on delivering outcomes within scope, schedule and budget. Training and coaching - Experience designing and delivering training programmes. - Coaching experience to improve team performance and develop professionals. Language requirements - Native-level Japanese - Business-level English