Client Implementation Lead (Culture and Operation Transformation)

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. About Kraken Technologies Kraken Technologies, a subsidiary of the Octopus Energy Group, provides the Kraken platform globally to energy suppliers. Current clients include EDF, EON Next, Origin, Plenitude, and Tokyo Gas, with more clients expected to join in the coming years. What will you do in this position? We are currently working with a major Japanese client to implement Kraken and are expanding our team to lead the operational transformation and cultural reform that accompany the platform implementation. As a Client Implementation Lead, you will oversee clients’ operating models (how things get done) and operating environments (actual culture transformation programs). Your responsibilities range from coordinating, structuring, managing, and executing cultural transformation programs with clients. You will closely collaborate with technology teams, product managers, and client teams. A Client Implementation Lead embodies Kraken’s ways of working, identifies issues, creates solutions, and delivers them to clients through workshops and training. They play a key role in combining technology, process, and people to execute innovative cultural transformations for clients. Key roles and responsibilities: Supporting clients in operational transformation: - Lead the design and execution of culture transformation programs as a Client Implementation Lead. - Collaborate with the Kraken Transformation Director to guide clients on their transformation journey. - Work with Kraken Technologies’ implementation teams and clients to roll out culture programs, including leadership development and coaching. - Create plans, timelines, and allocate resources for successful implementations. - Manage project progress, escalate issues, and eliminate roadblocks. Deliver coaching and workshops: - Collaborate with the Kraken team to provide coaching and mentoring to clients. - Prepare and execute workshops for training groups and leadership development. - Support an operational analysis based on client needs and translate findings into team programs. Other: - Willingness to travel as needed. - Enjoy ambiguity, act proactively, and take satisfaction in direct collaboration with clients. - Work with freedom, autonomy, and trust to maximize the value of a simple and ever-evolving technology platform. - Flexibility to support clients beyond your designated area if required. Desired characteristics: Curiosity and proactivity: - Attentive to details, with a passion for self-learning. You will be supported by the team but should be able to think independently and embrace challenges. Time management: - Capable of working independently with minimal instructions and progressing projects in collaboration with the team. Able to manage tasks and client priorities effectively. Influential communicator: - Naturally convey Kraken’s ethos, lead meetings, and drive strategy. Comfortable creating and presenting slides, Gantt charts, and flowcharts. Perseverance: - Clients are undergoing significant changes, and progress may sometimes feel slow. Patience and repeated supportive efforts are required. Flexibility to accommodate regional adjustments and variations. Kraken Technologies is a subsidiary of the Octopus Energy Group, providing the Kraken platform globally to energy suppliers. Current clients include EDF, EON Next, Origin, Plenitude, and Tokyo Gas, with more joining in the coming years. In this position, you will work with a major client in Japan to implement Kraken, driving operational transformation and cultural reform as part of the platform rollout. As a Client Implementation Lead, you will oversee client operating models (how things get done) and operating environments (culture transformation programs), coordinating, structuring, managing, and executing extensive culture reform programs. You will work closely with technology teams, product managers, and client teams. A Client Implementation Lead embodies Kraken's principles, identifies challenges, creates solutions, and delivers them to clients through workshops and training. They help clients achieve cultural transformation by creatively integrating technology, processes, and people. Key responsibilities and accountabilities: Supporting operational transformation: - Design and lead culture transformation programs as a Client Implementation Lead. - Collaborate with the Kraken Transformation Director to guide clients through their transformation journey. - Roll out culture programs, including leadership development and coaching, in partnership with Kraken Technologies’ implementation teams and clients. - Develop plans, timelines, and allocate resources for successful implementations. - Manage project progress, escalate issues, and remove barriers. Deliver coaching and workshops: - Work with the Kraken team to coach and mentor clients. - Prepare and organize leadership development workshops and training groups. - Analyze operations based on client needs and translate them into team programs. Other: - Travel may be required. - Open to dealing with ambiguity, proactively taking action, and enjoying direct client collaboration. - Work with freedom, autonomy, and trust, maximizing value from a simple yet innovative technology platform. - Flexibility to support clients beyond your immediate responsibilities, if necessary. Desired characteristics: Curiosity and proactivity: - Detail-oriented and enthusiastic about self-learning. While there is team support, independent thinking and problem-solving are valued. Time management: - Ability to work independently with limited instruction and progress projects while collaborating with the team. Adept at managing clients and prioritizing tasks. Influential communicator: - Naturally advocate for Kraken’s approach, lead meetings, and drive strategies using slides, Gantt charts, and flowcharts. Perseverance: - Understand client challenges, and provide steady support where progress may feel incremental. Adapt to changes and variations across regions. Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, and Australia. In the UK, we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and an environment to unleash your potential. If you have specific accommodation needs or unique preferences, contact us at inclusion@kraken.tech, and we’ll customize your interview process for your comfort. Studies show that some groups, such as women, are less likely to apply to roles unless they meet 100% of the requirements. Whoever you are, if you’re interested in our jobs, we encourage you to apply – you might just be the perfect candidate. Across Kraken, we are looking for honest and empathetic people who are genuinely decent. Our people are our strongest asset, and the unique perspectives they bring drive our success. As an equal opportunity employer, we consider all applicants without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, marital or veteran status, disability, or any legally protected status. U.S.-based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice, and (iii) Cookie Notice outline how we handle your data and describe your rights under applicable laws, including GDPR and CCPA.