Director, Card Fraud

<div class="content-intro"><p><a href="https://www.sofi.com/sofi-employee-applicant-privacy-notice/" target="_blank"><strong>Employee Applicant Privacy Notice</strong></a></p> <p><strong>Who we are:</strong></p> <div> <p>Shape a brighter financial future with us.</p> <p>Together with our members, we’re changing the way people think about and interact with personal finance.</p> <p>We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. <strong>Join us to invest in yourself, your career, and the financial world.</strong></p> </div></div><h3 data-section-id="mnykyz" data-start="142" data-end="158"><strong data-start="146" data-end="158">The Role</strong></h3> <p data-start="159" data-end="400">This role sits within the <strong data-start="185" data-end="232">Fraud Management Center of Excellence (COE)</strong> and is responsible for defining and executing fraud strategies and policies to minimize debit and credit card losses while delivering an exceptional member experience.</p> <p data-start="402" data-end="728">The Director of Card Fraud owns key strategic focus areas and contributes to broader departmental strategy. This leader will provide thought leadership to develop best-in-class policies across card declines, verification strategies, dispute intake, and dispute resolution—while ensuring compliance with applicable regulations.</p> <h3 data-section-id="187pcd9" data-start="735" data-end="757">&nbsp;</h3> <h3 data-section-id="187pcd9" data-start="735" data-end="757"><strong data-start="739" data-end="757">What You’ll Do</strong></h3> <ul data-start="759" data-end="1927"> <li data-section-id="1bspeog" data-start="759" data-end="933">Develop and implement fraud strategies to mitigate card fraud, including unauthorized transactions, merchant disputes, provisional credit policies, and dispute resolution</li> <li data-section-id="rsydta" data-start="934" data-end="1067">Lead and develop a team of individual contributors and managers, including hiring, performance management, and career development</li> <li data-section-id="ib1uud" data-start="1068" data-end="1216">Partner cross-functionally with Fraud Analytics, Operations, Product, Engineering, and business leaders to implement fraud prevention strategies</li> <li data-section-id="15fjpke" data-start="1217" data-end="1329">Build and enhance analytical frameworks and metrics to proactively identify, quantify, and assess fraud risk</li> <li data-section-id="15bfyqx" data-start="1330" data-end="1442">Lead investigations into suspected fraudulent activity, coordinating with internal and external stakeholders</li> <li data-section-id="1thgtw2" data-start="1443" data-end="1559">Make final decisions on strategy implementation and ensure operational effectiveness for the Card Fraud function</li> <li data-section-id="n96ry6" data-start="1560" data-end="1666">Establish and maintain a fraud risk management framework, including policies, procedures, and controls</li> <li data-section-id="r7u10g" data-start="1667" data-end="1838">Ensure compliance with applicable regulations and industry standards, including <strong data-start="1749" data-end="1790"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Regulation E</span></span></strong> and <strong data-start="1795" data-end="1836"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Regulation Z</span></span></strong></li> <li data-section-id="sj7xhr" data-start="1839" data-end="1927">Analyze fraud trends and emerging patterns to inform proactive mitigation strategies</li> </ul> <h3 data-section-id="1vd29j0" data-start="1934" data-end="1958">&nbsp;</h3> <h3 data-section-id="1vd29j0" data-start="1934" data-end="1958"><strong data-start="1938" data-end="1958">What You’ll Need</strong></h3> <ul data-start="1960" data-end="2504"> <li data-section-id="1e5fuap" data-start="1960" data-end="2064">10+ years of experience in fraud risk management, financial crime investigations, or a related field</li> <li data-section-id="13j4blc" data-start="2065" data-end="2144">Strong subject matter expertise in debit and credit card fraud and disputes</li> <li data-section-id="ham4ml" data-start="2145" data-end="2189">5+ years of people management experience</li> <li data-section-id="1c3qcvo" data-start="2190" data-end="2302">Strong analytical and problem-solving skills, with the ability to analyze complex data and identify patterns</li> <li data-section-id="1mbujj" data-start="2303" data-end="2381">Proficiency in data analysis tools and languages such as SQL, Python, or R</li> <li data-section-id="aizxt9" data-start="2382" data-end="2504">Excellent written and verbal communication skills, with the ability to clearly articulate findings and recommendations</li> </ul><div class="content-conclusion"><div class="gmail_default"><strong>Compensation and Benefits</strong></div> <div class="gmail_default">The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.&nbsp;</div> <div class="gmail_default">&nbsp;</div> <div class="gmail_default">To view all of our comprehensive&nbsp;and competitive&nbsp;benefits, visit our&nbsp;<strong><a href="https://sofietyinfo.sofi.com/sofi-benefits" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://sofietyinfo.sofi.com/sofi-benefits&amp;source=gmail&amp;ust=1667318410571000&amp;usg=AOvVaw0ZqbRtznVe1JsWWUOWQUnN">Benefits at SoFi</a>&nbsp;</strong>page!</div> <h5 style="text-align: center;"><span style="font-weight: 400;">SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</span></h5> <h5 style="text-align: center;"><span style="font-weight: 400;">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</span></h5> <h5 style="text-align: center;"><span style="font-weight: 400;">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></h5> <h5 style="text-align: center;"><a href="https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf" target="_blank"><span style="font-weight: 400;">New York applicants: Notice of Employee Rights</span></a></h5> <h5 style="text-align: center;"><span style="font-weight: 400;">SoFi is committed to an inclusive culture. As part of this commitment, </span><span style="font-weight: 400;">SoFi </span><span style="font-weight: 400;">offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email </span><a href="mailto:accommodations@sofi.com" target="_blank">accommodations@sofi.com.</a></h5> <h5 style="text-align: center;"><span style="font-weight: 400;">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</span></h5> <div class="gmail_default"><strong>Internal Employees</strong></div> <div class="gmail_default">If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div>