Customer Support Specialist (Russian Speaker)

<div class="content-intro"><p style="text-align: justify;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>About BitMEX</strong></span></p> <p style="text-align: justify;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.</span></p> <p style="text-align: justify;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 16 pairs for spot trading, and an easy covert function between 30+ different cryptocurrencies.</span></p> <p style="text-align: justify;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances."</span></p> <p style="text-align: justify;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">For more information on BitMEX, company initiatives and our products, please visit the&nbsp;<a href="https://blog.bitmex.com/">BitMEX Blog</a> or&nbsp;<a href="http://www.bitmex.com">www.bitmex.com</a>, and follow&nbsp;<a href="https://www.linkedin.com/company/bitmex">LinkedIn</a>,&nbsp;<a href="https://discord.com/invite/X2jcEX4Csf">Discord</a>,&nbsp;<a href="https://t.me/BitMEX_Group">Telegram</a> and&nbsp;<a href="https://twitter.com/BitMEX">X</a>.</span></p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Role Overview<br><br></strong>We are a young, passionate and fast growing team with members all over the world delivering a 24/7/365 industry leading support experience. We are proud to work for BitMEX and of the standard we have set and hold ourselves to. We enjoy working together and helping each other to grow. There is a high level of independence involved in the role, but we are interdependent on each other in the sense that many hands make light work and we are all responsible for upholding the high standard that has been set and raising it even higher into the future.<strong><br></strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">The role of the Customer Support Specialist is to assist our users during the <strong>European</strong> time zone via a number of channels - including but not limited to our CRM (Zendesk), the BitMEX Trollbox, Discord, Reddit and Telegram. </span><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">You will be required to continuously identify and evaluate customer needs in order to achieve the highest quality of customer satisfaction. You will be expected to monitor the community for any emerging issues and bring forward any feedback or proposals you come across.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">This position is ideal for somebody who would enjoy being the face of the company, helping people and establishing/maintaining strong relationships with our customers.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>* This position may require occasional weekend work.&nbsp;</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Key Responsibilities</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Monitor the BitMEX Trollbox, Telegram and other channels as required</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Perform document checks as per standard procedures</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Escalate enquiries when necessary</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Assist in updating FAQ/Solutions documentation</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Constantly look for ways to improve our customer service</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Qualifications</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Must be proficient in <strong>English</strong> and <strong>Russian</strong></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Must have trading experience</strong></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience resolving customer inquiries and providing a basic level of technical support</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to compute simple calculations on financial products</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience or knowledge of cryptocurrency, blockchain or trading would be a plus</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Attention to detail with excellent communication skills and patience</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to troubleshoot and discover answers quickly and effectively</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Enjoy helping people and being patient with customers</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Capable of working under pressure</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Nice to Have</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Technical background and/or understanding of the BitMEX API</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong mathematical skills</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Available for immediate hire preferred</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Why BitMEX?</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">BitMEX offers a dynamic environment that blends intense work, a vibrant culture, and diversity. We actively recruit across time zones to meet growing demands and attract top global talent.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">We're seeking determined, responsible, and collaborative individuals to join us in building a leading cryptocurrency ecosystem. We value meticulousness, agility, and simplicity. As a 24/7 global exchange, we look for adaptable team players who can excel in a diverse, cross-market environment.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">We provide flexible arrangements to our remote contract talents with:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Work from home</strong> to help you find the perfect balance between work, family and personal life</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Paid holidays and leave </strong>so you won’t miss out any important events</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Team building &amp; offsite events </strong>to bring our global team closer</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Don’t forget the advantage of our <strong>Beyond Border</strong> <strong>Remote Working</strong> policy, where you get to work away from your home country</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Option to choose to be <strong>paid in fiat or crypto</strong> currency, providing the flexibility to shape your financial freedom</span></li> </ul> <p style="text-align: right;"><em><span style="font-size: 8pt;">#LI-CH1</span></em></p><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Does this sound like the type of working culture you can thrive in? Apply online now!</span></p></div>